Hey there Rodrigo Hancio, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We love hearing you are enjoying the audio quality of your earbuds during usage. We have provided links to the full device manual and the Samsung Support Team. These two resources below can help you troubleshoot the pinch settings of your device and ensure they are operating as intended. Thank you for being a Samsung customer. -Elizabeth Product Manuals https://www.samsung.com/us/support/downloads/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Thank you for sharing your thoughts on the Galaxy Buds3 Pro, Erik. It's great to hear your perspective. The Galaxy Buds3 Pro is designed to provide a snug fit with multiple silicone ear tip sizes available. Trying different sizes might help you achieve a more comfortable experience during extended use. Check out the link attached for options to help you get a better fit. Regarding the difficulty of placing them in the case, the design allows for easy storage, but it can take a moment to get used to the alignment. Make sure to align the earbuds with the charging pins correctly, as this can make a difference. The Galaxy Buds3 Pro provide up to 26 hours of playtime on a single charge, and this can be extended to 30 hours with a fully charged case. If you’re noticing that the battery life is shorter than expected, there are a few adjustments you can make to conserve power, ensuring your earbuds last when you need them most. To maximize battery life, store the earbuds in their charging case with the cover closed when not in use. Additionally, you can adjust the notification settings through the Galaxy Wearable app on your connected phone; if you're using an iPhone, make these adjustments in the Galaxy Buds app instead. These simple steps can help you get the most out of your earbuds. We're pleased to hear you enjoyed the microphone quality. With advanced noise cancellation features, the Buds3 Pro are designed to deliver crystal-clear sound even in noisy environments, making them ideal for calls. If you have any other questions or need assistance, feel free to reach out to us at Samsung Support. We’re here to support your experience with the Galaxy Buds3 Pro! -Kelvin https://www.samsung.com/us/support/answer/ANS10003519/ smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for your review, Tugger! It’s great to see you found the Galaxy Buds3 Pro easy to connect and that the fit test helped you choose the right ear tips for comfort and sound quality. We understand that the pinch controls can take a bit of getting used to, but they’re designed to enhance your overall experience. Be sure to check out the link attached to learn more about the pinch controls. We appreciate your feedback and hope you continue to enjoy the sound and features of your Buds3 Pro! For any questions or concerns, be sure to reach out to us at Samsung Support. -Kelvin https://www.samsung.com/uk/support/mobile-devices/how-to-use-pinch-control-earbuds-control-and-troubleshoot-your-galaxy-buds3-and-buds3-pro/?srsltid=AfmBOooveMEH2lqCgwL9uziCu9eWZuLgviduj3o9XkfR4LQjKQNP5pW7 smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thanks for reaching out, Jerry! We aim to provide our customers with the best experience possible and your feedback is a key part of that. We noticed you reached out to share your thoughts on the Galaxy Buds3 Pro. Galaxy Buds3 Pro offer up to 26 hours of playtime on a single charge, which can be extended to 30 hours with a fully charged case. Additionally, you can wirelessly charge them using Wireless PowerShare with a compatible phone or a Qi-compatible wireless charging pad. To conserve battery life when you really need it, remember to store the earbuds in their charging case with the cover closed when not in use, and adjust the notification settings through the Galaxy Wearable app on your connected phone; if you're using iOS, you can do this via the Galaxy Buds app. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. We hope you find this information helpful! If you continue to experience this, please be sure to reach out to us at Samsung Support so that we can look into what could be causing this. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus