Thanks for taking the time to share your honest feedback on the Galaxy Buds3 Pro, Samuel. We're glad to hear that you appreciate the advancements in adaptive sound technology in the Buds3 Pro. The Galaxy Buds3 Pro comes with different sizes of ear tips, so it’s essential to ensure you have the right size for optimal audio quality. If you need help changing the tips, please refer to our guide. When fitting the earbuds, check for directional marks at the bottom—an 'L' for the left earbud and an 'R' for the right. Insert the R bud into your right ear with the 'R' facing you, and the L bud into your left ear with the 'L' facing you. Angle the earbuds slightly so the microphone points towards your mouth, and adjust the fit by rotating them until they feel comfortable. You can also run an earbud fit test in the Galaxy Wearable app to ensure you have the proper fit. We hope this helps you achieve the best listening experience! If you have any further concerns or questions, do not hesitate to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hello N Kim, thank you for sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We understand how important the fully immersive listening experience and audio quality are to you. We have provided a link to an article to help you with the audio experience you mention. We have also included a link to a video to help you change the eartips on your device to help you with the seal and fit of your device. Lastly, we have provided a link to the full device manual to help you with the sound profile options and adjusting them to best align to your preferences and the Samsung Support Team if your experience continues and you would like additional assistance. Thank you for being a Samsung customer. -Elizabeth No, low, or poor audio quality on Samsung earbuds https://www.samsung.com/us/support/troubleshooting/TSG01111323/ Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit https://www.youtube.com/watch?v=i3SBh9ySfgA Product Manuals https://www.samsung.com/us/support/downloads/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages