Hi there Jazz, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds3 Pro. We completely understand how valuable the fit of your earbuds is to your usage and overall enjoyment. We have provided a link to an article to help you with the fit, and recommend doing a fit test in the Samsung Wearables App. We have also provided a link to a video to help you change the ear tips to a different size if you haven't done so already. Lastly, we have shared a link to the Samsung Support Team if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth How to wear your Samsung Galaxy Buds3 and 3 Pro https://www.samsung.com/us/support/answer/ANS10003519/ Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit https://www.youtube.com/watch?v=i3SBh9ySfgA Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hi there Nasif, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We completely understand how important a comfortable fit is for your usage and enjoyment. We have provided a link to an article to help you find that ideal fit for your comfort. We also recommend doing a fit test with your earbuds when connected to the Samsung Wearables App. Lastly, we have shared a link to the Samsung Support Team if these experiences continue or you would like assistance with the ANC setting of your earbuds. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung Galaxy Buds3 and 3 Pro https://www.samsung.com/us/support/answer/ANS10003519/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hi there Alp Esmer, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We understand how important your safety is to you and wanting the awareness of your surroundings at certain times. This device in addition to have an Active Noise Canceling setting, also has an Ambient Sound setting that will allow you to hear your surroundings clearly through your media. We have provided a link to the full device manual that will highlight this feature. We have also provided a link to the Samsung Support Team to discuss you experience further and help you resolve the return you mention. Thank you for being a Samsung customer. -Elizabeth Product Manuals https://www.samsung.com/us/support/downloads/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Thank you for sharing your thoughts on the Galaxy Buds3 Pro, Cedric! We're thrilled to hear you appreciate the concept, but we understand that volume levels are a crucial part of your listening experience. The Galaxy Buds3 Pro is equipped with Intelligent Active Noise Cancellation and premium sound quality, which are designed to create an immersive audio environment. With our first-ever independently controlled woofer and tweeter, the Galaxy Buds3 Pro allows you to experience a wide range of sound. If you’re finding the volume insufficient, there are a few steps you can take to enhance it. First, make sure the volume is maximized on both the earbuds and your connected device, and check the EQ settings in the Galaxy Wearable app for personalized sound adjustments. Additionally, experimenting with different ear tips can help improve fit and sound isolation, potentially enhancing volume clarity. Finally, keeping your earbuds updated will ensure you benefit from the latest features and improvements. We genuinely appreciate your feedback, and if you have any further questions or need assistance, feel free to reach out to us at Samsung Support! -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for your review of the Galaxy Buds3 Pro, Mario. We are elated to see that you love the incredible sound quality they provide. The Buds3 Pro features a two-way speaker with Ultra High-Quality Audio (24-bit / 96kHz). To enhance your listening experience while walking or running, we encourage you to try using the different ear tips included to find the perfect fit for your ears. A snug fit is essential for optimal audio performance and helps prevent any sound leaks. Make sure to check the directional markings on the earbuds, which indicate the right and left sides, ensuring they are positioned correctly. Once inserted, angle them slightly so that the microphones face your mouth and feel free to adjust them for comfort. Additionally, utilizing the earbud fit test in the Galaxy Wearable app can ensure a secure fit tailored to your unique ear shape. With these adjustments, you will be able to fully enjoy the amazing features of the Galaxy Buds3 Pro without any interruptions. If you have any questions or need assistance, please don't hesitate to reach out to us at Samsung Support. Happy listening! -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for your feedback on the Galaxy Buds3 Pro, Scott! It’s fantastic to see you appreciate the sound quality and the remarkable battery life. Designed for extended use, these earbuds allow you to enjoy countless hours of music and entertainment without needing to recharge frequently. One of the exciting features of the Galaxy Buds3 Pro is their ability to connect multiple pairs of Buds to a TV or smartphone. This means you can easily share your listening experience with friends, whether it’s for a silent disco or a cozy movie night. We hope you enjoy this feature and all the immersive moments it brings! Your satisfaction is our priority, and we're glad you’re having a great experience with the Buds3 Pro. For any questions or concerns, be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus