Hi there Marcus, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We would be thrilled to help you resolve any frustrations you are experiencing with your earbuds and help you maximize your daily experience. We have provided links to articles to hep you with the fit, and audio quality. We have also provided links to the full device manual and the Samsung Support Team to help you adjust the settings to align to your listening preferences, and offer additional assistance if these frustrations continue. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung Galaxy Buds3 and 3 Pro https://www.samsung.com/us/support/answer/ANS10003519/ No, low, or poor audio quality on Samsung earbuds https://www.samsung.com/us/support/troubleshooting/TSG01111323 Product Manuals https://www.samsung.com/us/support/downloads/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Thanks for reaching out, Jerry! We aim to provide our customers with the best experience possible and your feedback is a key part of that. We noticed you reached out to share your thoughts on the Galaxy Buds3 Pro. Galaxy Buds3 Pro offer up to 26 hours of playtime on a single charge, which can be extended to 30 hours with a fully charged case. Additionally, you can wirelessly charge them using Wireless PowerShare with a compatible phone or a Qi-compatible wireless charging pad. To conserve battery life when you really need it, remember to store the earbuds in their charging case with the cover closed when not in use, and adjust the notification settings through the Galaxy Wearable app on your connected phone; if you're using iOS, you can do this via the Galaxy Buds app. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. We hope you find this information helpful! If you continue to experience this, please be sure to reach out to us at Samsung Support so that we can look into what could be causing this. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus