Hi there Richard, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We would love to help you have the best experience possible and troubleshoot the charging of your earbuds. We have provided a link to the Samsung Support Team and warranty information for your device for one on one assistance. We appreciate you being a Samsung customer. -Elizabeth Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages Samsung Warranty smsng.us/Warranty-Info

Hey Dan C, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We are happy to hear you are finding the earbuds to be so great with the audio quality, and we would love to help you find a comfortable fit for prolonged wear and usage. We have provided a link to an article to help you with the fit, and recommend using the Samsung Wearables App to perform a fit test. We have also shared a link to the Samsung Support Team if you have any questions or experience anything out of the ordinary with your device. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung Galaxy Buds3 and 3 Pro https://www.samsung.com/us/support/answer/ANS10003519/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hi there Pete, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We would love to help you align the audio profile and have a truly immersive listening experience that you love every day. We have provided a link to the full device manual to help you with the adjustable ANC setting and highlight how to use the Samsung Wearables App and the sliding scale to turn up or down the ANC intensity to best align to environment. We have also provided a link to the Samsung Support Team if you believe your device is not operating as intended or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth Product Manuals https://www.samsung.com/us/support/downloads/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Thanks for reaching out to share your feedback on the Galaxy Buds3 Pro, Casey. We always look forward to hearing from our customers and getting your insights. The Buds3 Pro has a refreshed look and offers revolutionary sound, making it perfect for true audio lovers. With a comfortable new shape and improved hardware, they deliver the high-resolution audio experience you’ve been craving. We hate to see that you may be having challenges keeping your buds connected. If you're experiencing frequent disconnections with your Galaxy Buds, it could be linked to a weak Bluetooth connection or improper fit. Make sure the earbuds are correctly positioned in your ears for optimal performance. Additionally, verify that your Bluetooth connection is stable and that the earbuds' software is updated to the latest version. Taking these steps can help improve your listening experience. Check out the link attached for options that should help troubleshoot this. Products sold by Samsung are warranted against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If this continues to be your experience, please be sure to reach out to us at Samsung Support. -Kelvin https://www.samsung.com/us/support/troubleshoot/TSG10001339/ smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus