Hi there BENM, we appreciate you sharing your thoughts about your Samsung Galaxy Bud3 Pro with us. We completely understand how frustrating it is to have a new device that is not meeting your expectations. We have provided a link to an article to help you with the fit of your earbuds and recommend performing a fit test with your earbuds. For the microphone, we have provided a link to an article to help you with the call settings and features. We have lastly shared a link to the Samsung Support Team if these experiences continue or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung Galaxy Buds3 and 3 Pro https://www.samsung.com/us/support/answer/ANS10003519/ Use call features on your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00078132/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Thank you for sharing your thoughts on the Galaxy Buds3 Pro, Mike. It's always great to hear from our valued customers. We're thrilled to see that you find them more comfortable than previous models. Comfort is a key focus for us, and it’s great to know that our design improvements are making a difference for you. We’re also glad to hear that you appreciate the active noise-cancellation features! The Buds3 Pro utilizes advanced technology to ensure you're immersed in your music or calls, blocking out the distractions of the world around you. Your feedback is invaluable as we continue to enhance our products and provide an exceptional audio experience. If you have any more thoughts or experiences to share, please do not hesitate to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus