Hi there PRooney, thank you for sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We would love to help you with the audio matter and battery of your earbuds and help you have the best experience possible with your earbuds. We have shared links to two articles to help you at your convenience. We have also provided a link to the Samsung Support Team to offer additional assistance and review all potential options available to you for a resolution. Thank you for being a Samsung customer. -Elizabeth All about your Samsung earbuds’ battery life https://www.samsung.com/us/support/answer/ANS00078081/ No, low, or poor audio quality on Samsung earbuds https://www.samsung.com/us/support/troubleshooting/TSG01111323/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hey Andrew! Thank you for your feedback on the Galaxy Buds3 Pro. We noted your feedback regarding the tracking and locating features for the case. If you misplace your phone, tablet, watch, or even your earbuds, there's no need to worry. The Find My Mobile feature lets you lock or unlock your device, locate it, or, in the worst-case scenario, completely wipe your data. This includes your Samsung Pay information, which can also be locked or erased remotely. Additionally, similar services are available for your watch and earbuds through the Galaxy Wearable app. While the case currently does not have a tracking feature when it's closed, your input is valuable to us, and we'll consider it for future updates. Once again, we appreciate your feedback. If you need any assistance or have further questions, please feel free to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hi Stormy! Thank you for sharing your experience with the Galaxy Buds3 Pro! It’s great to see that you’re enjoying the noise cancellation feature. The advanced machine learning technology ensures that background noise is minimized, allowing your voice to stand out even in busy environments. Plus, with Bluetooth Super Wideband, call quality is significantly improved, providing a more natural and clear speaking experience. Your feedback really highlights the features we designed to enhance your listening and talking experience. For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for your wonderful review of the Galaxy Buds3 Pro! We're thrilled to see that you appreciate the rich, clear sound. The deep lows and crisp highs truly bring your music to life, making every note a delight. If you have any questions or concerns, please don't hesitate to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for sharing your thoughts on the Galaxy Buds3 Pro, Unkoshea! We truly appreciate your feedback and want to ensure you have the best experience. We’re glad to see you find the sound quality acceptable, though we aim for every note to be exceptional. The Galaxy Buds3 Pro features advanced audio technology that enhances your listening experience, and we encourage you to explore the sound settings available in the Galaxy Wearable app to fine-tune your audio preferences. Regarding the touch controls, we understand how important it is for them to be intuitive. If you’re encountering any challenges, consider customizing these controls through the app for a tailored experience. Additionally, please ensure that your earbuds have the latest software updates installed, as updates can enhance functionality and responsiveness. You can check for updates by going to the Galaxy Wearable app and selecting "About earbuds" > "Update earbuds software." In regards to the active noise cancellation, it's designed to adapt to your environment for an immersive listening experience. If you're experiencing unexpected sounds, we recommend checking the fit of your earbuds and ensuring they're seated properly. You might also try recalibrating the ANC settings in the app to find the best performance. To enhance comfort, the Galaxy Buds3 Pro come with different ear tip sizes for a personalized fit. If they’re frequently falling out, trying different sizes can provide a more secure fit. We’re here to support you, so please don’t hesitate to reach out to us at Samsung Support if you have further questions or need assistance. Your experience matters to us! -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hey Kabir! Thank you for your kind words about the Galaxy Buds3 Pro! We’re ecstatic to see you’re enjoying the upgraded features, sleek finish, and seamless connectivity. Our team put a lot of thought into enhancing the audio experience and design, and it’s rewarding to see that resonate with users like you. If you ever have questions or need assistance, please don’t hesitate to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus