Hi there Martha, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We would love nothing more than to help you troubleshoot any aspect of your device that is not meeting your expectations. We have shared links to two articles to help you with the audio quality of your earbuds. We have also included a link to the Samsung Support Team to help you with the eartips you mention being missing. Thank you for being a Samsung customer. -Elizabeth Use Active noise canceling on your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00087243/ No, low, or poor audio quality on Samsung earbuds https://www.samsung.com/us/support/troubleshooting/TSG01111323/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Thanks for sharing your feedback about the Galaxy Buds3 Pro, Shammah! The Buds3 Pro Galaxy Buds3 Pro offers up to 26 hours of playtime per charge and can extend to 30 hours with a fully charged case. To conserve battery power, keep the earbuds in their charging case with the cover closed when they're not in use, and adjust the notification settings through the Galaxy Wearable app on your connected phone; if you’re using iOS, use the Galaxy Buds app to make these adjustments. We appreciate your suggestions for improving battery life and the materials used for the earbuds and case, and we're glad you find the buds to be good overall! If you have more thoughts or experiences to share, we’d love to hear them, and for any further concerns or questions, please reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you so much for sharing your thoughts on the Galaxy Buds3 Pro, Jaredc. We are thrilled to hear that you love the sound quality and the bass. We have worked hard to deliver an exceptional audio experience, and it is uplifting to know you are enjoying it. We understand your concern about the earbuds falling out, and we would love to help you find the perfect fit. The Galaxy Buds3 Pro come with various ear tips, which can make a significant difference in how securely they sit in your ears. It is essential to ensure you have the right size tips, as this helps avoid any sound leaks and enhances your listening experience. If you have not tried it yet, we recommend checking out our guide on how to change the tips. Additionally, you can run an earbud fit test using the Galaxy Wearable app, which will help confirm that you have the optimal fit. Also, make sure to pay attention to the directional markings on the earbuds. The "R" is for the right ear and the "L" is for the left. When inserting them, angle them slightly so that the microphone is pointing toward your mouth. You can rotate them until they feel just right. We hope these tips help enhance your experience with the Galaxy Buds3 Pro. If you have any more questions or need assistance, feel free to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus