Thank you for sharing your thoughts about the Galaxy Buds3 Pro, Nadiel. It's great to see that you love the noise canceling feature and the immersive 360 sound, as these features truly enhance the listening experience. We understand you’re having some challenges with the touch controls and finding a comfortable fit for your ears, and we’d like to help troubleshoot this together. First, please check the Galaxy Wearable app to ensure that the "Touch controls" feature is enabled and that the "Block touches" option is turned off. This often helps streamline your control experience. Regarding the fit, it’s important to make sure the earbuds are inserted securely in your ears, forming a snug seal so that the sensors can accurately detect your touch commands. Trying different ear tips may also improve comfort and functionality. If the controls still aren’t responding as expected, restarting your earbuds can often make a difference. We also recommend checking for any software updates in the Galaxy Wearable app, as having the latest version ensures you benefit from all the new features and enhancements. If you need further assistance with this, please don’t hesitate to reach out to Samsung Support. We’re committed to making sure your experience with the Galaxy Buds3 Pro is exceptional, and we appreciate your feedback! -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for sharing your feedback on the Galaxy Buds3 Pro, Jako. We're thrilled to see that you enjoy the exceptional sound quality and impressive active noise cancellation. To address your concern about them slipping off while sweating, we recommend trying out the different sizes of ear tips included with your earbuds. Ensuring a snug fit is key to preventing any slippage and achieving optimal audio performance. Make sure to look for the directional markings on the buds. When inserting them, ensure the 'L' is for left and the 'R' is for right. Additionally, you can adjust their position slightly to secure the fit. For further assistance, consider using the earbud fit test in the Galaxy Wearable app to ensure you are getting the best fit possible. If you need guidance on changing the tips, we have a helpful guide available on our website. We appreciate your input and hope these tips enhance your experience with the Buds3 Pro. For any questions or concerns, do not hesitate to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hi there Simple, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We completely understand how important your earbuds are to you every day for your favorite music and phone calls. We have provided a link to two different articles to help you with the connection and call features of your earbuds. We have also shared a link to the Samsung Support Team if you have questions or continue to experience frustrations with your Samsung products. Thank you for being a Samsung customer. -Elizabeth Use call features on your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00078132/ Galaxy Buds disconnect from phone often https://www.samsung.com/us/support/troubleshooting/TSG01208805/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages