Hey Shakirullahisa! Thank you for sharing your experience with the Galaxy Buds3 Pro. It's concerning to hear about the charging challenges you've encountered shortly after your purchase. We designed the Buds3 Pro to provide exceptional audio quality and comfort, and it’s essential that they perform at their best. For optimal performance, make sure the charging contacts on both the earbuds and the case are clean and free from debris, as that can sometimes interfere with charging. Products sold by Samsung are warranted against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. All eligible mobile devices can be enrolled on Samsung.com at the time of device purchase, or within 60 days of device purchase at samsungcareplus.com. Ensuring you have the best possible use of your Galaxy Buds3 Pro is our priority. If this continues, please be sure to reach out to us at Samsung Support so that we can look into what can be done to get this resolved. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hi there Ali 80, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds3 Pro. We would love nothing more than to help you with any features of your device that is not meeting your expectations or operating as intended. For the fit of your earbuds, we ae provided a link to an article to help you with the optimal placement, and we recommend doing a fit test with your earbuds connected in the Samsung Wearables App. For the audio quality, we have provided a link to an article to help you with this matter, and to the full device manual to help you adjust the audio profile to best align with your preferences. Lastly, we have shared a link to an article to help you with the battery of your device, and to the Samsung Support Team if these resources do not help you resolve these experiences. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung Galaxy Buds3 and 3 Pro https://www.samsung.com/us/support/answer/ANS10003519/ No, low, or poor audio quality on Samsung earbuds https://www.samsung.com/us/support/troubleshooting/TSG01111323/ All about your Samsung earbuds’ battery life https://www.samsung.com/us/support/answer/ANS00078081/ Product Manuals https://www.samsung.com/us/support/downloads/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages