Hey there Tre H, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We would love to help you with the fit of your earbuds for security and comfort. We recommend trying the additional eartips included with your device to help with the security of the fit. We have also provided a link to an article to help you with these redesigned earbuds. We also recommend performing a fit test while wearing the earbuds and connected to the Samsung Wearables App. We also have provided a link to an article to help with the Bluetooth connection of your earbuds. Lastly, we have provided a link to the Samsung Support Team if this experience continues. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung Galaxy Buds3 and 3 Pro https://www.samsung.com/us/support/answer/ANS10003519/ Galaxy Buds disconnect from phone often https://www.samsung.com/us/support/troubleshooting/TSG01208805/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Thank you for your feedback on the Galaxy Buds3 Pro, Aaronl! It’s great to hear your thoughts as we continue to strive to make improvements. The Buds3 Pro feature improved comfort for an immersive listening experience. They come with a redesigned shape that provides our snuggest fit ever. Additionally, to ensure your earbuds stand out, we’ve added Blade Lights that enhance both style and your listening experience. To enhance the fit, we recommend using the fit test available in the Wearable app. This feature can assist you in finding the right tips for your ears, which may help provide a snugger fit. Trying different sizes and styles could lead to a more enjoyable listening experience. We appreciate your insights, and hope you get the most out of your Galaxy Buds3 Pro! If you have any other questions or need assistance, feel free to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hi Jeff, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We completely understand how frustrating it is to have a brand new device that is causing discomfort and preventing prolonged wear and enjoyment. We would love to help you with this difficulty and help you have the best possible experience with your earbuds. We have provided links to an article and a video to help you with the fit of your earbuds. We have also provided a link to the Samsung Support Team if this experience continues and you wouldlike additional assistance. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung Galaxy Buds3 and 3 Pro https://www.samsung.com/us/support/answer/ANS10003519/ Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit https://www.youtube.com/watch?v=i3SBh9ySfgA Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Thank you so much for your thoughtful review of the Galaxy Buds3 Pro. It's great to know that you are enjoying the incredible sound quality. We're also glad to see that you ended up getting the cover case with a clip. The clip case is designed to help protect your Buds while you’re on the go. The convenient Clip Case with Carabiner secures your Galaxy Buds' charging case, ensuring it doesn’t open unexpectedly. The carabiner clip allows you to easily attach your Galaxy Buds to your bag or belt loop for quick access to your favorite tunes. It’s great to hear that it has been beneficial for you! If you ever need assistance or have any questions about your Galaxy Buds3 Pro, please do not hesitate to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thanks for sharing your feedback about the Galaxy Buds3 Pro! We're pleased to see that you enjoy the sound quality of these buds. Whether you're making phone calls or enjoying a new playlist during your morning workout, the Samsung Seamless Codec ensures high-quality streaming across devices, supporting audio up to 24-bit/96kHz. We understand how frustrating it can be when earbuds do not stay in place during workouts, and we want to help you have a better experience. Proper fit is crucial for comfort and performance. The Galaxy Buds3 Pro is designed with an ergonomic shape to provide a more secure fit, especially during physical activities. To ensure the best fit, we recommend checking that the ear tips fit snugly in your ears without any gaps. It's also important to make sure the ear tips are installed correctly. To further ensure a proper fit, you can also run an earbud fit test. This test helps you find the best fit for your ears, ensuring that the earbuds stay in place during your workouts. If you have any questions or concerns, be reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus