Hey there Hank NYC, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We are happy to hear you were pleased with the audio quality of your earbuds, and we would love nothing more than to help you troubleshoot the fit of your earbuds to have the best experience possible. We have provided a link to an article to help you troubleshoot the fit and recommend following up with a fit test with your earbuds connected in the Samsung Wearables App. We have lastly shared a link to the Samsung Support Team if this experience continues or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung Galaxy Buds3 and 3 Pro https://www.samsung.com/us/support/answer/ANS10003519/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Thank you for sharing your experience with the Galaxy Buds3 Pro, Abdulla. We're please to see that you’re impressed with the call quality, as this is a key strength of these earbuds. Regarding the noise-canceling hum, this may occur if the sub-microphone on the earbuds detects sound or contact while Active Noise Cancellation (ANC) is enabled. To minimize this, ensure that the sub-microphone is not covered when wearing or adjusting the earbuds. Proper placement and avoiding obstruction around the microphone can help reduce the humming sound. We appreciate your feedback on the sound quality and bass. While the Galaxy Buds3 Pro deliver a well-rounded audio experience, you can enhance the bass response and overall sound profile by using the Galaxy Wearable app to adjust the equalizer settings to your preference. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If this persists, please reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you so much for your wonderful feedback on the Galaxy Buds3 Pro, Katie! We're excited to see that you're enjoying the combination of great sound and comfort. The ability to customize your audio experience based on your age and noise preferences is something we’re really proud of, as it allows for a more personalized listening experience with Adapt Sound. From phone calls to pumping up your morning workout with a new playlist, the Samsung Seamless Codec ensures you get high-quality streaming across all your devices, delivering up to 24-bit/96kHz audio. If you ever have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for sharing your experience with the Galaxy Buds3 Pro, Amar. We truly appreciate your feedback as we continue to make changes and improvements! We understand how important it is for your devices to work smoothly, and we hate to see that you've had some challenges with the battery life as well as charging the buds. The Galaxy Buds3 Pro provide impressive battery life, offering up to 26 hours of playtime per charge, which can extend to around 30 hours with a fully charged case. To conserve battery power, be sure to make sure to keep the earbuds in the charging case with the cover closed when not in use, and adjust the notification settings through the Galaxy Wearable app if you're on a connected phone, or in the Galaxy Buds app for iOS users. Additionally, we want to help with any concerns regarding the charging alignment. We’ll provide a link at the end of this response with troubleshooting steps to assist you. Remember, Samsung offers a 12-month limited warranty for manufacturer defects, and you can also consider Samsung Care+ for extra protection and support on eligible devices. If you continue to have any concerns, please reach out to us at Samsung Support so we can provide further assistance! -Kelvin https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-dont-charge smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hi Jack Dawson, we appreciate you sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We completely understand how important the ideal fit is to you every day. We have provided a link to an article to help you troubleshoot the fit of your earbuds. We have also provided links to an article to help you with the ANC setting and to the full device manual to align all of the settings to your preferences. We have also shared a link to the Samsung Support Team to offer additional assistance if this experience continues or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung Galaxy Buds3 and 3 Pro https://www.samsung.com/us/support/answer/ANS10003519/ Use Active noise canceling on your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00087243/ Product Manuals https://www.samsung.com/us/support/downloads/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages