Thank you so much for sharing your experience with the Galaxy Buds3 Pro, Paul! We're thrilled to see you’re enjoying them, especially in combination with your S25 Ultra. We completely understand how crucial a perfect fit is for an optimal sound experience, and we hate to see that the ear tips didn’t work well for you. You can also run an earbud fit test in the Galaxy Wearable app to ensure you have the proper fit. Be sure to check out the link for additional fitting tips. If you need any further assistance or have any specific questions, please reach out to us at Samsung Support. We’re here to help you get the most out of your Galaxy Buds3 Pro! -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

It's great to hear from you, Anthony. Thank you for sharing your thoughts on the Galaxy Buds3 Pro! It's great to see that you’re enjoying the sound quality and design. We’ve worked hard to create an immersive listening experience with rich audio and an elegant look. However, hate to hear that the ear tips aren’t a perfect fit for you. The Buds3 Pro are designed with versatility in mind, and we encourage users to experiment with the various sizes of ear tips that come in the box. Finding the right fit can significantly enhance comfort and improve the overall sound experience. The Buds3 Pro features active noise cancellation, which can be more effective when you have a proper seal in your ears. We want you to fully enjoy the exceptional audio, adaptive sound technology, and all the features these buds have to offer! Thank you again for your feedback. If you have any other concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hi there John S, we are grateful to you for sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We would love nothing more than to help you troubleshoot the fit of your earbuds to help you have the best experience possible with your earbuds. We have provided a link to an article to help you with this matter and recommend following up with a fit test performed in the Samsung Wearables App. We have also shared a linkto the Samsung Support Team if this matter continues or you would like assistance with the features of any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung Galaxy Buds3 and 3 Pro https://www.samsung.com/us/support/answer/ANS10003519/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hi Junito! Thank you for sharing your experience with the Galaxy Buds3 Pro. We noticed you had some concerns about your buds not staying in your ears. The Galaxy Buds3 Pro comes with a selection of ear tips in various sizes, so it’s important to find the right size that fits snugly in your ears without any gaps. A proper fit is crucial, as it helps prevent sound leaks and ensures you enjoy the best audio quality these earbuds offer. When fitting the earbuds, be sure to check the directional marks – ‘L’ for left and ‘R’ for right. Insert the right (R) bud into your right ear with the ‘R’ facing you, and the left (L) bud into your left ear with the ‘L’ facing you. It may help to angle the earbuds slightly to ensure the microphone is pointing toward your mouth rather than straight down. A slight rotation can also enhance comfort! Additionally, we recommend utilizing the fit test available in the Galaxy Wearable app. This feature can guide you in ensuring you have the correct fit for your ears. We hope these tips help you get the most out of your Galaxy Buds3 Pro experience! If you have any questions or need further assistance, feel free to reach out to us at Samsung Support.-Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you so much for your feedback! We're more than happy to see that your wife loves the Galaxy Buds3 Pro. The amazing sound quality is a hallmark of these earbuds, thanks to the Samsung Seamless Codec. It ensures that the audio is compressed and encoded up to 24bit/96kHz, maintaining high-fidelity sound. This way, every intricate detail of the music is delivered just as it was intended in the recording studio. We’re glad she’s enjoying her experience. If you ever have any questions or concerns, be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus