Thanks for reaching out to us, Rjm1. Your feedback on the Galaxy Buds3 Pro is greatly appreciated. We're glad to see that you are enjoying the sound quality these buds offer. The Buds3 Pro features a Dual Amplifier powered by our first-ever independently controlled woofer and tweeter, allowing you to experience a wide range of sound. We noted your concerns about the noise cancellation as well as the battery life. For the ANC we recommend making sure you are using the correct bud tip size and are wearing them properly. The Galaxy Buds3 Pro offers up to 26 hours of playback time per charge, extendable to 30 hours with a fully charged case. You can also make a few adjustments to help conserve battery life. For example, store the earbuds in the charging case with the cover closed when not in use, and adjust notification settings through the Galaxy Wearable app on your connected phone, or in the Galaxy Buds app if you're using iOS. If this persists after doing so, please be sure to reach out to us at Samsung Support so that we can look into what may be causing this. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for your review, Jose! It's great to hear from you! We're ecstatic to see that you love the Galaxy Buds3 Pro. It’s amazing to know that even while working in noisy environments, your calls remain crystal clear. Our advanced machine learning technology really does enhance call quality by analyzing ambient noise and focusing on your voice, making it feel like you’re right next to the person on the other end. We're glad you’re experiencing the smooth and reliable communication we aimed to deliver! Your feedback reassures us that we’re achieving our goal. If you ever have any questions or concerns, be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hello Scooby Doo, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds3 Pro. We understand how frustrating it is to have a brand new device that is not aligning to your expectations. We have provided a link to an article to help you with the placement of your earbuds, and recommend performing a fit test with your earbuds while connected to the Samsung Wearables App. We have lastly shared al ink to the Samsung Support Team if you continue to have this experience and would like additional assistance with any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung Galaxy Buds3 and 3 Pro https://www.samsung.com/us/support/answer/ANS10003519/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Thank you for your feedback on the Galaxy Buds3 Pro! We're glad to hear you appreciate the sound quality and features. We understand that finding the right fit is crucial for an optimal listening experience, and the Buds3 Pro comes with multiple ear tip sizes to accommodate various ear shapes. Make sure you select the appropriate size tips for your ears, as a snug fit without gaps is essential to prevent sound leaks and maintain optimal audio quality. If you need guidance on how to change the tips, please refer to our comprehensive guide for the Buds3 Pro. After attaching the correct tips, check the earbuds for directional markings: an "L" for the left earbud and an "R" for the right. Insert the right earbud (R) into your right ear with the "R" facing you, and similarly, insert the left earbud (L) into your left ear with the "L" facing you. Slightly angle the earbud so that the microphone points towards your mouth, and adjust the fit by rotating the earbuds until they feel comfortable. Additionally, you can run an earbud fit test in the Galaxy Wearable app to ensure you have the best fit. Our goal is to provide innovative solutions and an exceptional audio experience, and we appreciate your thoughts as we strive to improve! If you have any questions or need assistance, please feel free to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus