Hi Rafael, thank you for sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We understand that the change from tap settings to pinch settings can take some adjustment in the new motion for our customers. We have provided a link to the full device manual to help you with all of the settings and help ensure you have the best experience possible. We have also shared a link to an article to help you with the fit of your earbuds for a secure fit. We also recommend performing a fit test to get any recommendations to get that secure fit you are seeking. We have lastly shared a link to the Samsung Support Team to offer additional assistance if you are continuing to experience frustrations or have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung Galaxy Buds3 and 3 Pro https://www.samsung.com/us/support/answer/ANS10003519/ Product Manuals https://www.samsung.com/us/support/downloads/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hey there Alex, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We completely understand how important the battery life of your device is to you every day. We have provided a link to an article to help you with the features and intended functionality of your device battery. We have also provided a link to the Samsung Support Team if this experience continues to occur and you would like to discuss this matter further. Thank you for being a Samsung customer. -Elizabeth All about your Samsung earbuds’ battery life https://www.samsung.com/us/support/answer/ANS00078081/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

It's great to hear from you, Benny. Thank you for sharing your experience with the Galaxy Buds3 Pro. We appreciate you sharing your thoughts on the design and grip. The Buds3 Pro are made from durable materials, including polycarbonate for the body, aluminum for the speaker mesh, stainless steel for the port, and brass for the charging contacts. These materials are chosen to ensure quality and longevity. We appreciate your feedback, and if you have any further questions or concerns, please reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hey there Rios, Thanks for sharing your experience with the Galaxy Buds3 Pro. It's wonderful to hear that the sound quality matches your expectations. We also value the details about long-wear comfort and the battery life balance of the buds. If they cause any discomfort, please stop using them and contact our Samsung Support Team for help. Comfortable wear should offer excellent sound and a gentle fit in your ear. Additional information on proper placement is linked below. If you notice one earbud draining faster, check both earbuds and the case for debris, and verify your Galaxy Wearable app to ensure your earbuds' software is current. Insights like these help our audio teams enhance fit options and power management for a more consistent and comfortable listening experience. We look forward to assisting you, and thank you for choosing Samsung. How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE https://www.samsung.com/us/support/answer/ANS10003519/ Samsung earbuds do not turn on or charge https://www.samsung.com/us/support/troubleshoot/TSG10000013/ Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages