Hello Otto, Thank you for sharing your thoughts. The Galaxy Buds3 Pro are designed to provide consistent performance, immersive sound quality, and everyday ease of use. We value your feedback, which underscores the importance of long-lasting functionality when selecting the right earbuds. Please note that if one of your earbuds stops working, Samsung products are covered by a limited 12-month warranty against manufacturing defects in materials and workmanship. Additionally, you can opt for Samsung Care+ on eligible devices, offering extended coverage and support. Your input is vital in helping us improve and refine our products. We appreciate your feedback and thank you for choosing Samsung. Samsung Care+ https://www.samsung.com/us/support/samsung-care-plus/ Samsung Warranty https://www.samsung.com/us/support/samsung-care/ -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Thanks for sharing your feedback about the Galaxy Buds3 Pro! We're pleased to see that you enjoy the sound quality of these buds. Whether you're making phone calls or enjoying a new playlist during your morning workout, the Samsung Seamless Codec ensures high-quality streaming across devices, supporting audio up to 24-bit/96kHz. We understand how frustrating it can be when earbuds do not stay in place during workouts, and we want to help you have a better experience. Proper fit is crucial for comfort and performance. The Galaxy Buds3 Pro is designed with an ergonomic shape to provide a more secure fit, especially during physical activities. To ensure the best fit, we recommend checking that the ear tips fit snugly in your ears without any gaps. It's also important to make sure the ear tips are installed correctly. To further ensure a proper fit, you can also run an earbud fit test. This test helps you find the best fit for your ears, ensuring that the earbuds stay in place during your workouts. If you have any questions or concerns, be reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

We appreciate your thoughts on the Galaxy Buds3 Pro, Peter. The Buds3 Pro features an enhanced 2-way speaker, which includes a woofer and tweeter with a wide frequency response that reveals the subtle details in your music. We hate to see that you haven't enjoyed the sound quality of your earbuds. To troubleshoot the issue, start by checking the audio output on your connected phone. Open the Settings app, go to Connections, and turn off Bluetooth to disconnect your earbuds and other devices. Then, launch the app you were using when you experienced poor audio quality and try playing a song without the earbuds connected. If the problem persists, ensure that the app is up to date and consider clearing its data. Additionally, check your phone’s sound settings in the Settings app for any enhancements like sound personalization or Dolby Atmos, as these can affect your music's sound quality. For more options to troubleshoot this, please check out the link attached. If this persists, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus