Thank you for sharing your thoughts on the Buds3 Pro! We appreciate your feedback regarding their fit and sound level. It's worth noting that the Buds3 Pro is powered by our first-ever dual amplifier, featuring independently controlled woofers and tweeters. This design allows for a broad spectrum of sound, ensuring you can enjoy the minute details in your music with our enhanced 2-way speaker system. To achieve optimal audio performance, make sure you have the right size ear tips for your ears. The earbuds come with different-sized tips, and they must fit snugly without any gaps between your ear and the ear tip to prevent sound leaks. If you need guidance on changing the tips, please refer to our guide. Once you have the correct tips, check the bottom of the earbuds for directional marks—the "L" for left and "R" for right. Insert them into your ears accordingly, ensuring the microphones are pointing toward your mouth. Feel free to adjust their position until they feel comfortable. You can also run an earbud fit test using the Galaxy Wearable app to confirm that you have the proper fit. If you have any further concerns, please feel free to reach out to us at Samsung Support! -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

It's great to hear from you, Fathom. We really love to see that you're enjoying the upgrade to the Galaxy Buds3 Pro! The enhanced features and performance really make them stand out. As for the case and earbuds being slippery, the Galaxy Buds3 Pro are made with a polycarbonate body and aluminum speaker mesh, which contribute to their sleek design but can feel smooth to the touch. Your feedback about wanting a more slip-resistant material is valuable and we appreciate the suggestion. If you have any other concerns or questions, please do not hesitate to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for sharing your experience with the Galaxy Buds3 Pro. We genuinely care about our customers and their experiences, and we hate to see that the LED light may not be working as expected. Samsung products are covered by a 12-month limited warranty against manufacturing defects in material and workmanship. You also have the option to purchase additional coverage with Samsung Care+ for eligible devices, which provides extended protection and extra support. We would love to gather more details about the situation you're facing so we can assist you better. Please reach out to us at Samsung Support, and we’ll do everything we can to make this right for you. Your satisfaction is our top priority! -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hi there ZRRR, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We completely understand how important a comfortable fit of your earbuds is for prolonged wear and uninterrupted listening experiences. We have provided a link to an article to help you troubleshoot the fit of your earbuds. We have also shared a link to two articles to help you with the ANC setting and audio quality. We have lastly shared a link to the Samsung Support Team if these experiences continue and you would like additional assistance. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung Galaxy Buds3 and 3 Pro https://www.samsung.com/us/support/answer/ANS10003519/ Use Active noise canceling on your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00087243/ No, low, or poor audio quality on Samsung earbuds https://www.samsung.com/us/support/troubleshooting/TSG01111323/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages