Hi there Jazz, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds3 Pro. We completely understand how valuable the fit of your earbuds is to your usage and overall enjoyment. We have provided a link to an article to help you with the fit, and recommend doing a fit test in the Samsung Wearables App. We have also provided a link to a video to help you change the ear tips to a different size if you haven't done so already. Lastly, we have shared a link to the Samsung Support Team if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth How to wear your Samsung Galaxy Buds3 and 3 Pro https://www.samsung.com/us/support/answer/ANS10003519/ Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit https://www.youtube.com/watch?v=i3SBh9ySfgA Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hi there Mksk, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds3 Pro. We understand how important the ambient sound feature is for your awareness of your surroundings. We have provided a link to an article to help you with this feature, and another to the Samsung Support Team if this experience continues and you would like additional assistance. Thank you for being a Samsung customer. -Elizabeth Use Ambient sound on your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00078084/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Thanks for sharing your thoughts on the Galaxy Buds3 Pro, Hung. To ensure a secure and comfortable fit, it is important to use the right size ear tips, as they come in various sizes to accommodate different ear shapes. A proper fit minimizes gaps between the ear and the earbud, which helps prevent sound leaks and enhances audio quality. If you need assistance with changing the tips, you can find a helpful guide in the link provided. Once you have selected the appropriate ear tips, check the bottom of the earbuds for the directional marks indicating L for left and R for right. Insert the right bud into your right ear with the R facing you and do the same for the left bud. Angle the earbuds slightly so that the microphone points towards your mouth for better clarity, and adjust them until they feel comfortable. Additionally, running an earbud fit test in the Galaxy Wearable app can help ensure you have the ideal fit. We hope these tips enhance your experience with the Galaxy Buds3 Pro. If you have further questions, please feel free to reach out to us at Samsung Support. -Kelvin https://www.samsung.com/us/support/answer/ANS10003496/ smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus