Hey John, thank you for sharing your experience with your Samsung Galaxy Buds3 Pro. We understand how iportant the full functionality of your device is to you every day. We have provided a link to the Samsung Support Team to assist you and ensure your device is operating as intended. We have also provided a link to a video to help you with the changing of your ear tips to ensure you have the best fit possible. Thank you for being a Samsung customer. -Elizabeth Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit https://www.youtube.com/watch?v=i3SBh9ySfgA Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Thank you for sharing your experience with the Galaxy Buds3 Pro, D Man! We appreciate your feedback and want to ensure you're getting the best from your earbuds. Regarding the screeching sound you mentioned, it's important to note that when using the Active Noise Cancelling, Adaptive, or Ambient sound modes, the sub-microphone can pick up sound if it's touched or covered. To maximize your listening experience, please try to ensure that the area around the sub-microphone on the outer edge of the earbuds remains unobstructed while you put them on, take them off, or adjust them. This should help enhance the performance of these modes. As for the fit, we’re glad to see that you’re exploring the various ear tips included. To further optimize your fit, we recommend using the Fit Test feature available in the Galaxy Wearable app. This tool can guide you in finding the perfect fit for your ears, ensuring comfort and sound quality are at their best. If you have any further questions or need further assistance, feel free to reach out to us at Samsung Support! We’re here to help you enjoy your Galaxy Buds3 Pro to the fullest! -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus