Thank you for your awesome feedback on the Galaxy Buds3 Pro! We're so happy to see that you're enjoying the clarity and background noise reduction during your calls. The advanced machine learning technology is designed specifically to minimize background noise, allowing your voice to come through clearly even in bustling environments like New York City. Additionally, Bluetooth Super Wideband significantly improves call quality by doubling the audio bandwidth, which results in more natural-sounding speech for super clear calls. It's great to see that you've received compliments about how you sound while on the phone. If you have any questions or concerns, please don’t hesitate to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hey Alex! Thank you for sharing your experience with the Galaxy Buds3 PRo! We appreciate your feedback. It’s great to hear that you find the product satisfactory. We understand that achieving the perfect fit is essential for enjoying your earbuds to the fullest. We designed the Galaxy Buds3 Pro to provide a comfortable and secure fit for a variety of ear shapes. To help with fitting, we recommend trying out the different sizes of ear tips that come included with your earbuds. Be sure to check out the link attached for options to help you achieve a better fit. We want you to have the best experience while using the Galaxy Buds, especially while answering calls. If you're facing challenges with the fit test, please ensure that the earbuds are securely inserted into your ears and make sure they are properly positioned. You can also try adjusting the earbuds slightly while performing the fit test for better results. If you have any questions or concerns, please feel free to reach out to us at Samsung Support. Thank you for being part of the Samsung family. -Kelvin https://www.samsung.com/us/support/answer/ANS10003519/ smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hi there Martha, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We would love nothing more than to help you troubleshoot any aspect of your device that is not meeting your expectations. We have shared links to two articles to help you with the audio quality of your earbuds. We have also included a link to the Samsung Support Team to help you with the eartips you mention being missing. Thank you for being a Samsung customer. -Elizabeth Use Active noise canceling on your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00087243/ No, low, or poor audio quality on Samsung earbuds https://www.samsung.com/us/support/troubleshooting/TSG01111323/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

It's great to hear from you! We appreciate your thoughts on the Galaxy Buds3 Pro. The Galaxy Buds3 Pro features automatic audio adjustments, including Ambient sound, Adaptive sound, and Active Noise Cancelling. These options enhance your listening experience whether you’re enjoying music or taking a call. However, you can also manually enable these options using the Galaxy Wearable app. To ensure the automatic features are activated, simply open the app and tap on "Auto Switch to Ambient Sound," where you can turn on the option to "Use Ambient Sound During Calls," allowing you to hear your voice more clearly. Also, make sure to ensure that your buds are up to date using the Wearable app. If this continues to be your experience, do not hesitate to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hi there EShurst, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand how important your earbuds are to you and changing the ear tips is crucial to getting that ideal fit. We have provided a link to a video to help you with the steps to remove and change your ear tips. We have also shared a link to the Samsung Support Team if you would like additional assistance with your device. Thank you for being a Samsung customer. -Elizabeth Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit https://www.youtube.com/watch?v=i3SBh9ySfgA Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages