Thank you for sharing your experience with the Galaxy Buds3 Pro, Kyoshi! We're glad to see that you're a loyal Samsung user and appreciate the recognition of the sound quality and features they provide. To enhance your experience, we recommend making sure you have the right-sized ear tips for a better fit, as the Buds3 Pro come with various sizes to help prevent sound leaks and ensure optimal audio. When fitting the earbuds, check the directional marks (L for left and R for right), insert them with these facing you, and angle them slightly so the microphone points towards your mouth. You can also run an earbud fit test to confirm they fit properly. We hope that these steps help improve your experience with the Buds3 Pro. If you have any more questions or need assistance, feel free to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hi there Marcus, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We would be thrilled to help you resolve any frustrations you are experiencing with your earbuds and help you maximize your daily experience. We have provided links to articles to hep you with the fit, and audio quality. We have also provided links to the full device manual and the Samsung Support Team to help you adjust the settings to align to your listening preferences, and offer additional assistance if these frustrations continue. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung Galaxy Buds3 and 3 Pro https://www.samsung.com/us/support/answer/ANS10003519/ No, low, or poor audio quality on Samsung earbuds https://www.samsung.com/us/support/troubleshooting/TSG01111323 Product Manuals https://www.samsung.com/us/support/downloads/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hi Mark, Thank you for updating us on your Galaxy Buds3 Pro. Comfort and fit are essential for maximizing the overall experience. The Buds3 Pro come with interchangeable ear tips that improve seal, sound quality, and comfort in different environments. For additional tip options, please contact our Samsung Support Team to learn how to get some sent to you. These earbuds are appreciated for their balanced sound and seamless connectivity with Galaxy devices. We value your feedback and thank you for sharing your experience with us and being a member of the Samsung community. Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hello Alex, thank you for sharing your thoughts with us about your Samsung Galaxy Buds3 Pro. We understand how frustrating it is to have brand new earbuds that are not operating as expected. We have provided a link to an article to help you with the audio quality, and recommend ensuring the microphone of your earbuds is not obsructed during adjustment or otherwise as this can cause disruption to the audio especially when using the ANC setting. We have also provided a link to the Samsung Support Team and full device manual to help you with any other experiences you would like assistance with. Thank you for being a Samsung customer. -Elizabeth No, low, or poor audio quality on Samsung earbuds https://www.samsung.com/us/support/troubleshooting/TSG01111323/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Thank you for sharing your experience with the Galaxy Buds3 Pro, D Man! We appreciate your feedback and want to ensure you're getting the best from your earbuds. Regarding the screeching sound you mentioned, it's important to note that when using the Active Noise Cancelling, Adaptive, or Ambient sound modes, the sub-microphone can pick up sound if it's touched or covered. To maximize your listening experience, please try to ensure that the area around the sub-microphone on the outer edge of the earbuds remains unobstructed while you put them on, take them off, or adjust them. This should help enhance the performance of these modes. As for the fit, we’re glad to see that you’re exploring the various ear tips included. To further optimize your fit, we recommend using the Fit Test feature available in the Galaxy Wearable app. This tool can guide you in finding the perfect fit for your ears, ensuring comfort and sound quality are at their best. If you have any further questions or need further assistance, feel free to reach out to us at Samsung Support! We’re here to help you enjoy your Galaxy Buds3 Pro to the fullest! -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus