Thank you for sharing your thoughts on the Galaxy Buds3 Pro! We're glad to see you’re enjoying the sound quality and performance of your buds. We see your concern regarding the buds falling out constantly for you. The Galaxy Buds3 Pro comes with different sizes of ear tips, so the first step is to ensure you have the correct size for your ears. A proper fit should be snug, with no gaps between your ear and the tip, as this helps prevent sound leaks and guarantees optimal audio quality. If you need help changing the tips, please refer to our guide. After you've attached the appropriate tips, check the bottom of the earbuds for directional markings; you'll find an "L" for the left earbud and an "R" for the right. Insert the right bud into your right ear with the "R" facing you, and the left bud into your left ear with the "L" facing you. Angle the earbud slightly so that the microphone points towards your mouth rather than straight down, and adjust the position by rotating the buds until they feel comfortable. Additionally, you can run an earbud fit test using the Galaxy Wearable app to ensure you have the right fit. If you’d like further assistance, feel free to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for sharing your feedback on the Galaxy Buds3 Pro. We noted your concern about the battery life not meeting expectations. The Buds3 Pro is designed to provide up to 26 hours of playtime per charge, which can be extended to 30 hours when using a fully charged case. To help conserve battery power and make the most of your listening experience, consider making a few adjustments. Always store the earbuds in the charging case with the cover closed when not in use to keep them charged. Additionally, adjusting the notification settings from the Galaxy Wearable app (or the Galaxy Buds app for iOS users) can help manage battery usage and notifications effectively. If you continue to experience shortened battery life, please feel free to reach out to us at Samsung Support for further assistance. Your satisfaction is important to us! -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for your review, Jose! It's great to hear from you! We're ecstatic to see that you love the Galaxy Buds3 Pro. It’s amazing to know that even while working in noisy environments, your calls remain crystal clear. Our advanced machine learning technology really does enhance call quality by analyzing ambient noise and focusing on your voice, making it feel like you’re right next to the person on the other end. We're glad you’re experiencing the smooth and reliable communication we aimed to deliver! Your feedback reassures us that we’re achieving our goal. If you ever have any questions or concerns, be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thanks for sharing your feedback about the Galaxy Buds3 Pro! We're pleased to see that you enjoy the sound quality of these buds. Whether you're making phone calls or enjoying a new playlist during your morning workout, the Samsung Seamless Codec ensures high-quality streaming across devices, supporting audio up to 24-bit/96kHz. We understand how frustrating it can be when earbuds do not stay in place during workouts, and we want to help you have a better experience. Proper fit is crucial for comfort and performance. The Galaxy Buds3 Pro is designed with an ergonomic shape to provide a more secure fit, especially during physical activities. To ensure the best fit, we recommend checking that the ear tips fit snugly in your ears without any gaps. It's also important to make sure the ear tips are installed correctly. To further ensure a proper fit, you can also run an earbud fit test. This test helps you find the best fit for your ears, ensuring that the earbuds stay in place during your workouts. If you have any questions or concerns, be reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for your fantastic review of the Galaxy Buds3 Pro, Jasmine! We're pleased that you’re enjoying the incredible sound quality they provide. It’s great to see that upgrading your buds has made such a positive difference for you. The combination of rich audio and effective noise cancellation really enhances the overall listening experience. We truly appreciate your thoughts and hope you continue to enjoy your new buds! If you have any further questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus