Hello Andrew, we appreciate you taking time out of your day to share your experience with your Samsung Galaxy Buds3 Pro with us. We understand how important your earbuds are to you during a range of activities every day. We would love to help you and have some great resources available online to help our customers. We have provided links to articles to help you with the fit, battery, and settings of your earbuds. We also recommend performing a fit test with your earbuds when connected to the Samsung Wearables App. We have lastly shared a link to the full device manual and Samsung Support Team to help align your settings to your needs and wants. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung Galaxy Buds3 and 3 Pro https://www.samsung.com/us/support/answer/ANS10003519/ All about your Samsung earbuds’ battery life https://www.samsung.com/us/support/answer/ANS00078081/ Product Manuals https://www.samsung.com/us/support/downloads/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hi Heimdall, Thank you for sharing your experience with the Galaxy Buds3 Pro. The Buds3 Pro were designed with soft, skin-friendly materials to support long listening sessions. In the meantime, please avoid continuous use of your Galaxy Buds3 Pro and contact our Samsung support team at your earliest convenience to discuss further options. Your feedback is valuable as we work on improving comfort and material choices for different users. Thank you for sharing your feedback and being part of the Samsung community. -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Thanks for reaching out to share your experience with us, Alfred. Your feedback helps us provide our customers with constant improvements. The Galaxy Buds3 Pro features a silicone ear tip insert made of polyamide and glass fiber, and the earbud unit body is constructed from polycarbonate. The main speaker mesh is made of aluminum, while the port mesh is crafted from stainless steel. Additionally, the charging contacts are made of brass and rhodium-plated, and the proximity sensor window is made from crystal epoxy. Samsung Electronics does not use any internationally restricted materials or any other potentially harmful materials in any component of the Galaxy Buds that comes into direct contact with the skin. Samsung Electronics also certifies its compliance with international environmental regulations by the authorized international test institutions, for certain materials that could be included in the silicone, plastic, and metal used in Galaxy Buds products. If you are experiencing any discomfort we ask that you take the buds out and look over the list of materials used to ensure that you are not allergic. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thanks for reaching out to share your candid feedback of the Galaxy Buds3 Pro, Mike. It's great to see that you love the design of the buds, but we see that you may be having some challenges handling the pinch and swipe controls. To assist you, here’s a brief guide: For pinch controls, a single pinch will play or pause the music, answer or end a call, and stop features like “Read Notifications Aloud,” “Voice Detection,” or “Siren Detection.” A double pinch skips to the next song, while a triple pinch will play the previous song. If you triple pinch within three seconds of starting music, it will restart the song from the beginning. For pinch and hold, you can activate the preset function (default is noise control mode) or reject a call. As for swipe controls, you can adjust the volume by swiping up or down along the designated area. We hope this information enhances your experience with the Buds3 Pro!To assist you, here’s a brief guide: For pinch controls, a single pinch will play or pause the music, answer or end a call, and stop features like “Read Notifications Aloud,” “Voice Detection,” or “Siren Detection.” A double pinch skips to the next song, while a triple pinch will play the previous song. If you triple pinch within three seconds of starting music, it will restart the song from the beginning. For pinch and hold, you can activate the preset function (default is noise control mode) or reject a call. As for swipe controls, you can adjust the volume by swiping up or down along the designated area. We hope this information enhances your experience with the Buds3 Pro! If you have any questions or concerns, don't hesitate to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus