Thank you for sharing your thoughts! It's great to get your perspective on the design of the Galaxy Buds3 Pro. We believe the unique shape not only enhances comfort but also provides an excellent fit for longer listening sessions. You might really enjoy the Voice Detect feature, which seamlessly switches between Active Noise Cancelling and Ambient Modes. This means you can stay engaged in your surroundings without needing to take the buds off, making it perfect for moments when you want to chat or hear what's happening around you. Once again, thank you for sharing your feedback and we hope to hear more from you in the future. If you ever have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hi Rafael, thank you for sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We understand that the change from tap settings to pinch settings can take some adjustment in the new motion for our customers. We have provided a link to the full device manual to help you with all of the settings and help ensure you have the best experience possible. We have also shared a link to an article to help you with the fit of your earbuds for a secure fit. We also recommend performing a fit test to get any recommendations to get that secure fit you are seeking. We have lastly shared a link to the Samsung Support Team to offer additional assistance if you are continuing to experience frustrations or have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung Galaxy Buds3 and 3 Pro https://www.samsung.com/us/support/answer/ANS10003519/ Product Manuals https://www.samsung.com/us/support/downloads/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hello Try4ad, Thank you for sharing your experience with your Galaxy Buds3 Pro. First and foremost, the Galaxy Buds3 Pro design is intended to allow for a comfortable fit in your ear. We recommend refraining from continuous use if they are causing you pain. Additionally, if the fit is not suiting your ears, you can change the tips to achieve a better fit. Ear shape matters, and it is essential to find an earbud that fits your preferences. When using features that require speaking into the earbuds, please ensure the microphone is positioned correctly to capture your voice. For more information on how to adjust your earbuds for optimal speaking performance, please refer to the link provided below. We thank you for your review. Thank you for being a part of the Samsung community. How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE https://www.samsung.com/us/support/answer/ANS10003519/ -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages