Thank you for sharing your feedback about the Galaxy Buds3 Pro, Joel. The Buds3 Pro is designed to provide an enhanced listening experience with features like Active Noise Cancelling and up to 26 hours of playtime per charge, which can be extended to 30 hours with the charging case. If you're experiencing concerns with the noise-canceling feature or battery life, Samsung recommends ensuring the earbuds are fully charged and stored in case they are not in use to optimize performance. Also, be sure to ensure that you have the right ear tips in so that the noise cancellation can function at it's best. Your feedback is valuable, and we appreciate you sharing your experience! If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for sharing your feedback about the Galaxy Buds3 Pro, Jason. We truly value your experience. It’s important that you enjoy the premium quality and comfort that our products are known for. We understand your concerns regarding the fit and finish. The Galaxy Buds3 Pro are designed to provide a seamless and comfortable experience. To enhance fit, we recommend trying different ear tips that come with the earbuds, as they can provide a better seal based on your ear shape. Additionally, make sure the buds are correctly positioned in your ears to maximize comfort and sound quality. We'd like to gather some additional information regarding the ridge you alluded to. Please reach out to us at Samsung Support so that we can look further into this. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for sharing your experience with the Galaxy Buds3 Pro, J831. We understand that call quality is a crucial aspect of your earbuds, and we want to help you get the best experience possible. The Galaxy Buds3 Pro is designed with advanced microphone technology to enhance voice clarity during calls. To ensure optimal performance, please check that the earbuds are seated properly in your ears for a secure fit. It’s also important to keep the firmware updated, which you can do through the Galaxy Wearable app on your smartphone, as this can enhance your overall experience. If you still notice any concerns with call clarity, consider resetting your Galaxy Buds3 Pro following the instructions in the Galaxy Wearable app. We appreciate your feedback and are here to ensure you have a great experience with your Galaxy Buds3 Pro, so feel free to reach out to us at Samsung Support for any further questions. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus