Thank you for sharing your candid feedback about the Galaxy Buds3 Pro, Anthony. We’re glad to see that you find them to be good headphones overall, and we appreciate your detailed insights. Regarding the fit, the Galaxy Buds3 Pro are designed with different-sized ear tips to help users achieve a secure and comfortable fit. To improve stability during prolonged use, ensure the earbuds are positioned correctly by checking the directional markings (L for the left ear and R for the right ear). Insert the earbuds gently and rotate them forward or backward until they sit snugly in your ears. For the smell you mentioned, the materials used in the Galaxy Buds3 Pro, such as polycarbonate and other safe components, comply with international safety standards. Occasionally, new devices may exhibit a temporary odor due to the manufacturing process. To help minimize this, ensure the earbuds are kept clean and dry by wiping them with a lint-free, soft cloth lightly dampened with clean water. Avoid using soap or chemical cleaners, as they can react with the materials. Allow the earbuds to air out in a well-ventilated area to reduce any lingering odor. If you have any further questions, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hi Pancho, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand how important the ideal fit of your earbuds are to you every day, and we would love to help you troubleshoot this matter. We have provided a link to an article to help you find the ideal placement of your earbuds, and recommend following up with a fit test performed in the Samsung Wearables App. We have also shared a link to the Samsung Support Team if you have questions or continue to experience any frustrations with your device. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung Galaxy Buds3 and 3 Pro https://www.samsung.com/us/support/answer/ANS10003519/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hey MrChrisGrant, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We are so pleased to hear you love the audio quality of your new earbuds and we would love to help you with the battery and help you have the best experience possible. We have provided a link to an article to help you with the battery features and functionality of your earbuds. We have also shared a link to the Samsung Support Team if this experience continues with your device. Thank you for being a Samsung customer. -Elizabeth All about your Samsung earbuds’ battery life https://www.samsung.com/us/support/answer/ANS00078081/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages