Hey Rcml! We appreciate you taking the time to share your feedback on the Galaxy Buds3 Pro. Each earbud comes with a battery capacity of 53.0 mAh, while the charging case stores 515 mAh. You can expect about 6 hours of playtime with the earbuds, or up to 7 hours if you turn off Active Noise Cancellation (ANC). When including the charging case, the total playtime extends to 26 hours, or 30 hours with ANC disabled. For talk time, you're looking at around 4.5 hours, which can stretch to 5 hours without ANC. In total, you can enjoy about 20 hours of talk time, or 22 hours if you disable ANC. To help preserve battery life, consider a few adjustments: store the earbuds in the charging case with the cover closed when not in use, and adjust the notification settings through the Galaxy Wearable app on your connected phone or the Galaxy Buds app if you're using iOS. These simple tips can help ensure your earbuds last when you need them most! If you continue to experience this, please do not hesitate to reach out to us at Samsung Support so that we can provide additional assistance. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hey there Jenn, we appreciate you sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We would love to help you troubleshoot the fit of your earbuds and help you have the best experience possible every day. We have provided a link to an article to help you with the placement, and another to a video to change the ear tips to a larger or smaller size included with your device. We also recommend doing a fit test with your earbuds while you are connected in the Samsung Wearables App. We have also shared a link to the full device manual to help you with the settings to answer and end calls, and another link to the Samsung Support Team if your device is not operating as intended. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung Galaxy Buds3 and 3 Pro https://www.samsung.com/us/support/answer/ANS10003519/ Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit https://www.youtube.com/watch?v=i3SBh9ySfgA Product Manuals https://www.samsung.com/us/support/downloads/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Thank you for your feedback on the Galaxy Buds3 Pro! We’re thrilled to hear you’re enjoying the sound quality. The Buds3 Pro were designed to deliver an immersive audio experience with rich, high-fidelity sound. We noted your concerns about the fit and the buds not statying in your ears. The Buds3 Pro offers three sizes of ear tips to provide a personalized fit that enhances comfort and noise isolation. It’s great to experiment with different sizes as every ear shape is unique! Our design aims to hold the earbuds securely while providing all-day comfort, so we hope you can find the right fit for your ears. If you have any further concens or questions, please be sure to reach out to us at Samsung Support. Your experience matters, and we’re committed to helping you achieve the best possible listening experience with your Galaxy Buds3 Pro. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for sharing your feedback on the Galaxy Buds3 Pro. We aim to provide our customers with the best experience possible. The Buds3 Pro lets you easily switch your audio from your Galaxy phone to your laptop. Enjoy your favorite playlists on your phone, and then seamlessly transition to your laptop for the final boss battle in your favorite game using the PC Auto Switch feature. If you've tried all the tips that come with your Galaxy Buds3 Pro and still find them uncomfortable, it may be helpful to ensure you're wearing them correctly. Start by checking that you have the right size ear tips, as the Bud tips come in various sizes to fit different ear shapes. A proper fit is essential, as it should eliminate any gaps between your ear and the ear tip, which helps prevent sound leaks and enhances audio quality. Once you have the appropriate tips, check for the directional marks on the bottom of the earbuds—look for an "L" for left and an "R" for right. Insert the right (R) bud into your right ear, ensuring the "R" is facing you, and do the same with the left (L) bud in your left ear. Adjust the angle slightly so the microphone points toward your mouth instead of hanging straight down. Finally, fine-tune the position by rotating the earbuds until you find a comfortable fit, allowing for a better listening experience. We hope that this helps! If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus