Hi there Jjnoti, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We completely understand how frustrating it is to have your listening experience interrupted by a less than ideal fit. We have provided a link to an article to help you with the placement of your earbuds, and recommend following up with a fit test in the Samsung Wearables App. We have also shared a link to the Samsung Support Team if you would like additional assistance and to review the options available to you. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung Galaxy Buds3 and 3 Pro https://www.samsung.com/us/support/answer/ANS10003519/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hi there Eleazar Williams, thank you for taking time out of your day to share your thoughts with us about your Samsung Galaxy Buds3 Pro. We understand how frustrating it must be to have a brand new device that is not operating as intended or expected. We have provided links to an article to help with the process to change out the ear tips of the device without complication. We have also provided links to the Samsung Support Team and your warranty information to help you work towards a resolution for this matter. Thank you for being a Samsung customer. -Elizabeth How to change the Samsung Galaxy Buds3 Pro eartips https://www.samsung.com/uk/support/mobile-devices/how-to-change-the-samsung-galaxy-buds3-pro-eartips/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages Samsung Warranty smsng.us/Warranty-Info

Hi there Pete, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We would love to help you align the audio profile and have a truly immersive listening experience that you love every day. We have provided a link to the full device manual to help you with the adjustable ANC setting and highlight how to use the Samsung Wearables App and the sliding scale to turn up or down the ANC intensity to best align to environment. We have also provided a link to the Samsung Support Team if you believe your device is not operating as intended or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth Product Manuals https://www.samsung.com/us/support/downloads/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

It's great to hear from you, Josnayder. Thank you for sharing your thoughts on the Galaxy Buds3 Pro! We appreciate your feedback and want to help you get the most out of your earbuds. Regarding the battery life, the Galaxy Buds3 Pro can provide up to 26 hours of playtime on a single charge, which can be extended to 30 hours with a fully charged case. To enhance battery performance, consider keeping the earbuds in the charging case when not in use with the lid closed. Additionally, you can adjust the notification settings through the Galaxy Wearable app if you're using a Samsung phone or through the Galaxy Buds app for iOS. This will help conserve battery power and ensure you have them charged when you need them. As for the triangular design, we understand that it might take some time to get used to. The shape is designed for a secure fit, but if it feels awkward, adjusting how you hold them may help. Finally, about the earbuds’ placement in the case, we recommend giving them a gentle spin to secure them properly. This design helps prevent them from falling out while ensuring they stay charged and ready for use. We hope these tips enhance your experience with the Galaxy Buds3 Pro! If you have any more questions or need further assistance, feel free to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hi there Marcus, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We would be thrilled to help you resolve any frustrations you are experiencing with your earbuds and help you maximize your daily experience. We have provided links to articles to hep you with the fit, and audio quality. We have also provided links to the full device manual and the Samsung Support Team to help you adjust the settings to align to your listening preferences, and offer additional assistance if these frustrations continue. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung Galaxy Buds3 and 3 Pro https://www.samsung.com/us/support/answer/ANS10003519/ No, low, or poor audio quality on Samsung earbuds https://www.samsung.com/us/support/troubleshooting/TSG01111323 Product Manuals https://www.samsung.com/us/support/downloads/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages