Thank you for sharing your experience with the Galaxy Buds3 Pro, Abdulla. We're please to see that you’re impressed with the call quality, as this is a key strength of these earbuds. Regarding the noise-canceling hum, this may occur if the sub-microphone on the earbuds detects sound or contact while Active Noise Cancellation (ANC) is enabled. To minimize this, ensure that the sub-microphone is not covered when wearing or adjusting the earbuds. Proper placement and avoiding obstruction around the microphone can help reduce the humming sound. We appreciate your feedback on the sound quality and bass. While the Galaxy Buds3 Pro deliver a well-rounded audio experience, you can enhance the bass response and overall sound profile by using the Galaxy Wearable app to adjust the equalizer settings to your preference. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If this persists, please reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hi there Ruth, we appreciate you sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We understand how frustrating it is to have a brand new device that is not aligning to your expectations. We have provided a link to an article to help you with the ANC setting and another to help you reset your earbuds. We have lastly shared a link to the full device manual and the Samsung Support Team to offer assistance with all of the capabilities and assistance if this experience continues. Thank you for being a Samsung customer. -Elizabeth Use Active noise canceling on your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00087243/ Product Manuals https://www.samsung.com/us/support/downloads/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hi James, we appreciate you taking time out of your day to share your experience with your Samsung Galaxy Buds3 Pro with us. We completely understand how frustrating it is to have this experience you mention with the audio quality. This occurance usually happens when the microphone of your earbuds are obstructed during placement and adjustment. We are happy to hear you have found your ideal earbuds in the Samsung Galaxy Buds2 Pro, and hope you'll reach out to us again if you have questions or would like to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hi there Shah, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We completely understand how important a comfortable fit of your earbuds is to you every day for prolonged use. We have provided a link to an article to help you with the ideal placement for the fit. We also recommend doing a fit test with your earbuds when connected to the Samsung Wearables App. We have also shared a link to the Samsung Support Team if this matter persists or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung Galaxy Buds3 and 3 Pro https://www.samsung.com/us/support/answer/ANS10003519/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages