Hey there Kevg, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We understand how frustrating it is to have a brand new device that is not operating as expected or intended. We have provided a link to an article to help you troubleshoot the audio quality at your convenience, and also provided a link to the Samsung Support Team. These experts can work with you one on one to ensure your new earbuds operate as intended. Thank you for being a Samsung customer. -Elizabeth No, low, or poor audio quality on Samsung earbuds https://www.samsung.com/us/support/troubleshooting/TSG01111323/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Thanks for providing your feedback on the Galaxy Buds3, Ricardo. We're glad to hear that you find them beautiful and appealing overall. We understand that battery life is crucial for a seamless listening experience, and the Galaxy Buds3 Pro offers up to 26 hours of playtime on a single charge, extending to 30 hours with a fully charged case. Features like Ambient Aware and Active Noise Cancellation enhance your audio experience, allowing for clear music and calls regardless of your surroundings. To conserve battery life, keep the earbuds in the charging case with the cover closed when not in use, and adjust notification settings through the Galaxy Wearable app on your connected phone, or through the Galaxy Buds app if you're using iOS. These tips can help you maximize your listening time. We appreciate your insights and hope you'll continue to enjoy the exceptional sound quality and comfort that the Galaxy Buds3 offers! If you have any more questions or need assistance, be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hello Eric, we are grateful to you for taking time out of your day to provide your feedback on your new Samsung Galaxy Buds3 Pro. We would love nothing more than to help you align the settings of your new earbuds to your preferences and have the best experience possible with your chosen device. We have provided a link to the full device manual to help with all the capabilities of your earbuds and the best way to adjust the settings and features. We have also shared a link to the Samsung Support Team for additional assistance or you experience anything out of the ordinary with your Samsung devices. Thank you for being a Samsung customer. -Elizabeth Product Manuals https://www.samsung.com/us/support/downloads/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages