Hi there Alp Esmer, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We understand how important your safety is to you and wanting the awareness of your surroundings at certain times. This device in addition to have an Active Noise Canceling setting, also has an Ambient Sound setting that will allow you to hear your surroundings clearly through your media. We have provided a link to the full device manual that will highlight this feature. We have also provided a link to the Samsung Support Team to discuss you experience further and help you resolve the return you mention. Thank you for being a Samsung customer. -Elizabeth Product Manuals https://www.samsung.com/us/support/downloads/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Thanks for sharing your feedback on the Galaxy Buds3 Pro, Erick. It's essential for us to ensure you have a seamless charging experience with your earbuds. Galaxy Buds3 Pro provide up to 26 hours of play time per charge, which can be extended to up to 30 hours with a fully charged case. If you're experiencing challenges with charging your Galaxy Buds3 Pro, there are several steps you can take to enhance the charging experience. First, ensure that the earbuds are correctly positioned inside the charging case; improper seating can prevent the charging contacts from connecting. It's also a good idea to clean any dust or debris from the charging contacts on both the earbuds and the case, as build-up can affect charging. Be sure to use the provided USB cable and a Samsung-approved wall adapter, or try a compatible Samsung QI wireless charger. If your charging case has a cover, it might interfere with wireless charging, so consider removing it or using a USB cable instead. Additionally, check the indicator lights—one on the outside of the case shows the case's status, while the one inside indicates the earbuds' status. If either light flashes red, it may signal a need for attention. Following these steps should help ensure smooth charging, but if you continue to have concerns, please reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hello there Papadukes, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy Buds3 Pro with us. We are happy to hear you are pleased with the audio quality of your earbuds, and we would love to hep you maximize your daily usage of your device. If you are finding the blades not to your liking with the pinch settings, we have provided a link to the full device manual to highlight the voice control settings you can use that may be more to your preference. We have also shared a link to the Samsung Support Team if you have any questions or would like assistance with your Samsung products. Thank you for being a Samsung customer. -Elizabeth Product Manuals https://www.samsung.com/us/support/downloads/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hi there Vaibhav, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We are thrilled to hear you are enjoying the enhanced audio quality of your earbuds. We would love to help you troubleshoot the ANC settings and and design of your earbuds if you believe there may be an underlying factor causing this frustration. We have provided a link to the Samsung Support Team to offer one on one assistance through chat if you are interested. Thank you for being a Samsung customer. -Elizabeth Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages