Hi Tony, thank you for sharing your experience with your Samsung Galaxy Buds3 Pro with us. We understand how valuable your earbuds are to you on a daily basis, and we would love to help you with the audio quality and fit of your earbuds. We have provided a link to an article to help you with the placement of your earbuds, as well as a video to help you change the ear tips of your device to get that secure fit. You can also perform a fit test with your earbuds in your ears and connected in the Samsung Wearables App. With regards to the audio quality, we have provided a link to an article to help you with this feature, and a link to the Samsung Support Team has been provided to help you if any of these experience continue or you have additional frustrations with which you would like assistance. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung Galaxy Buds3 and 3 Pro https://www.samsung.com/us/support/answer/ANS10003519/ Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit https://www.youtube.com/watch?v=i3SBh9ySfgA No, low, or poor audio quality on Samsung earbuds https://www.samsung.com/us/support/troubleshooting/TSG01111323/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Thank you for your feedback on the Galaxy Buds3 Pro, Andy. We completely understand your preference for the older style and appreciate your thoughts on usability. The Galaxy Buds3 Pro was designed with advanced features that prioritize comfort and performance, including improved touch controls for a more seamless experience. Our new models aim to provide the best and most immersive audio experience. We always strive to enhance our products, and your input is invaluable as we continue to innovate. If you have any other thoughts or suggestions, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hi there Ruth, we appreciate you sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We understand how frustrating it is to have a brand new device that is not aligning to your expectations. We have provided a link to an article to help you with the ANC setting and another to help you reset your earbuds. We have lastly shared a link to the full device manual and the Samsung Support Team to offer assistance with all of the capabilities and assistance if this experience continues. Thank you for being a Samsung customer. -Elizabeth Use Active noise canceling on your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00087243/ Product Manuals https://www.samsung.com/us/support/downloads/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Thanks for reaching out to share your feedback on the Galaxy Buds3 Pro, Casey. We always look forward to hearing from our customers and getting your insights. The Buds3 Pro has a refreshed look and offers revolutionary sound, making it perfect for true audio lovers. With a comfortable new shape and improved hardware, they deliver the high-resolution audio experience you’ve been craving. We hate to see that you may be having challenges keeping your buds connected. If you're experiencing frequent disconnections with your Galaxy Buds, it could be linked to a weak Bluetooth connection or improper fit. Make sure the earbuds are correctly positioned in your ears for optimal performance. Additionally, verify that your Bluetooth connection is stable and that the earbuds' software is updated to the latest version. Taking these steps can help improve your listening experience. Check out the link attached for options that should help troubleshoot this. Products sold by Samsung are warranted against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If this continues to be your experience, please be sure to reach out to us at Samsung Support. -Kelvin https://www.samsung.com/us/support/troubleshoot/TSG10001339/ smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for sharing your thoughts on the Galaxy Buds3 Pro, Chris! We appreciate that your son considers them the best earbuds he has ever used. It’s impressive how the superb sound quality and advanced noise cancellation can reveal intricate details in music. His ability to notice instruments in songs that he never realized were there highlights the immersive audio experience these earbuds offer. At Samsung, we strive to enhance your listening experience, and it’s wonderful to see that reflected in your enjoyment. If you or your son have any questions or needs assistance, please feel free to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

It's great to hear from you, Maryana. Thank you for sharing your experience with the Galaxy Buds3 Pro! We’re thrilled you appreciate their exceptional sound quality and comfort. With advanced Active Noise Cancellation and Ambient Sound features, these earbuds truly elevate your listening experience. We understand how important a secure fit is, which is why the Galaxy Buds3 Pro comes with an array of ear tip sizes to ensure maximum comfort for every user. The lightweight design also enhances this experience, allowing you to wear them for extended periods without any discomfort. If you have any specific features or aspects you love about the Galaxy Buds3 Pro that you'd like to explore further, we’d love to hear more about it! Your feedback helps us continue to improve our products and services. If you have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus