Hi there Gabriel, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand how frustrating it is to have a brand new device that is not functioning as intended or expected. We have shared a link to help you with the process to change the ear tips on your device. We have also shared a link to an article to help you with the ANC feature. Lastly, we have provided a link to the Samsung Support Team if you have additional questions or experience any further frustrations with your device. Thank you for being a Samsung customer. -Elizabeth How to change the Samsung Galaxy Buds3 Pro eartips https://www.samsung.com/uk/support/mobile-devices/how-to-change-the-samsung-galaxy-buds3-pro-eartips/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hey there Lynda K, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We are happy to hear you are pkleased with the overall features and functionality of your earbuds. We have provided a link to an article to help you sync the earbuds to each other to help you with the matter of your calls. We have also shared a link to the Samsung Support Team if this experience continues and you would like additional assistance. Thank you for being a Samsung customer. -Elizabeth Sync the Samsung earbuds to each other https://www.samsung.com/us/support/troubleshooting/TSG01218102/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Thank you for sharing your thoughts on the Galaxy Buds3 Pro, Unkoshea! We truly appreciate your feedback and want to ensure you have the best experience. We’re glad to see you find the sound quality acceptable, though we aim for every note to be exceptional. The Galaxy Buds3 Pro features advanced audio technology that enhances your listening experience, and we encourage you to explore the sound settings available in the Galaxy Wearable app to fine-tune your audio preferences. Regarding the touch controls, we understand how important it is for them to be intuitive. If you’re encountering any challenges, consider customizing these controls through the app for a tailored experience. Additionally, please ensure that your earbuds have the latest software updates installed, as updates can enhance functionality and responsiveness. You can check for updates by going to the Galaxy Wearable app and selecting "About earbuds" > "Update earbuds software." In regards to the active noise cancellation, it's designed to adapt to your environment for an immersive listening experience. If you're experiencing unexpected sounds, we recommend checking the fit of your earbuds and ensuring they're seated properly. You might also try recalibrating the ANC settings in the app to find the best performance. To enhance comfort, the Galaxy Buds3 Pro come with different ear tip sizes for a personalized fit. If they’re frequently falling out, trying different sizes can provide a more secure fit. We’re here to support you, so please don’t hesitate to reach out to us at Samsung Support if you have further questions or need assistance. Your experience matters to us! -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you so much for your feedback, Stephanie! We’re elated to see that you love the Galaxy Buds3 Pro and that they fit so comfortably in your ears. Our all-new design is engineered for optimal sound, featuring small, angled heads that ensure a snug fit during any activity. Plus, the accented Blade Lights allow you to express your unique style while enjoying an immersive audio experience. We hope you continue to enjoy your experience with the Buds3 Pro. If you ever have any questions or concerns, feel free to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus