Hi Umar, thank you for sharing your experience with your Samsung Galaxy Buds3 Pro with us. We would love to help you troubleshoot the audio quality of your earbuds and help you have the best possible listening experience. We have provided a link to an article with troubleshooting tips for the audio quality. We have also provided a link to the Samsung Support Team to offer additional assistance if this experience continues or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth No, low, or poor audio quality on Samsung earbuds https://www.samsung.com/us/support/troubleshooting/TSG01111323/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hi there ClayC102, we appreciate you sharing your experience with your Samsung Galaxy Buds3 Pro with us. We understand how important the fully immersive listening experience with your earbuds is every day for music, podcasts, and other media. We have provided a link to an article to help you troubleshoot the audio quality of your earbuds. We have also shared links to the full device manual and the Samsung Support Team if you believe there may be an underlying factor causing this experience. Thank you for being a Samsung customer. -Elizabeth No, low, or poor audio quality on Samsung earbuds https://www.samsung.com/us/support/troubleshooting/TSG01111323/ Product Manuals https://www.samsung.com/us/support/downloads/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Thank you for your feedback on the Galaxy Buds3 Pro, Mohit! We're glad to see that you appreciate the quality of the buds! Regarding your experience with the charging case, we want to ensure that you get the best performance out of your buds. The Galaxy Buds3 Pro are designed to deliver incredible audio quality and long-lasting battery life, which is essential for your overall experience. When using the charging case, make sure it’s properly charged using a Samsung charger and that the earbuds are seated correctly inside to ensure optimal charging. If you find that one of the buds is not charging as expected, we recommend checking for any debris in the charging connectors, which can sometimes affect the connection. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If you continue to experience this, please feel free to reach out to us at Samsung Support! -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus