Hi Rafael, thank you for sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We understand that the change from tap settings to pinch settings can take some adjustment in the new motion for our customers. We have provided a link to the full device manual to help you with all of the settings and help ensure you have the best experience possible. We have also shared a link to an article to help you with the fit of your earbuds for a secure fit. We also recommend performing a fit test to get any recommendations to get that secure fit you are seeking. We have lastly shared a link to the Samsung Support Team to offer additional assistance if you are continuing to experience frustrations or have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung Galaxy Buds3 and 3 Pro https://www.samsung.com/us/support/answer/ANS10003519/ Product Manuals https://www.samsung.com/us/support/downloads/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

It's great to hear from you, Josnayder. Thank you for sharing your thoughts on the Galaxy Buds3 Pro! We appreciate your feedback and want to help you get the most out of your earbuds. Regarding the battery life, the Galaxy Buds3 Pro can provide up to 26 hours of playtime on a single charge, which can be extended to 30 hours with a fully charged case. To enhance battery performance, consider keeping the earbuds in the charging case when not in use with the lid closed. Additionally, you can adjust the notification settings through the Galaxy Wearable app if you're using a Samsung phone or through the Galaxy Buds app for iOS. This will help conserve battery power and ensure you have them charged when you need them. As for the triangular design, we understand that it might take some time to get used to. The shape is designed for a secure fit, but if it feels awkward, adjusting how you hold them may help. Finally, about the earbuds’ placement in the case, we recommend giving them a gentle spin to secure them properly. This design helps prevent them from falling out while ensuring they stay charged and ready for use. We hope these tips enhance your experience with the Galaxy Buds3 Pro! If you have any more questions or need further assistance, feel free to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you so much for your enthusiastic feedback about the Galaxy Buds3 Pro, Louis. It’s awesome to see how much you appreciate their superior sound quality and noise isolation. We designed these earbuds to enhance your listening experience, whether you’re driving or working out at the gym. If you're thinking about getting a backup pair, we completely understand, but be sure to check out the link for ways you can improve your battery life. Having that extra peace of mind is always a great choice. For any questions or concerns, be sure to reach out to us at Samsung Support. -Kelvin https://www.samsung.com/us/support/answer/ANS10001314/ smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hi there M Perry, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We would love nothing more than to help you have the crystal clear calls you are expecting with your earbuds. We have provided a link to an article to help you with the call settings and features, and recommend ensuring there is no obstruction to the microphone during your calls. We have provided a link to the full device manual to highlight the exact location of your microphone and help you with additional audio settings. Lastly, we have shared a link to the Samsung Support Team if this experience continues and you would like additional assistance. Thank you for being a Samsung customer. -Elizabeth Use call features on your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00078132/ Product Manuals https://www.samsung.com/us/support/downloads/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages