Thanks for sharing your experience with the Galaxy Buds3 Pro, Chelsea! The Buds3 Pro allows you to hear every detail on your TV to the fullest with 360-degree immersive sound that feels like it’s all around you. We understand how important it is to find the perfect fit for comfortable listening. The Galaxy Buds3 Pro comes with a selection of ear tips in different sizes, so start by ensuring you have the correct size for your ears. It’s important for the ear tips to fit snugly without any gaps, as this prevents sound leaks and ensures optimal audio quality. Once you have the appropriate tips attached, check the bottom of the earbuds for directional marks—‘L’ for left and ‘R’ for right. Insert the R bud into your right ear with the ‘R’ facing you and the L bud into your left ear with the ‘L’ facing you. Angle the earbuds slightly so the microphone is pointing toward your mouth rather than straight down, and adjust them by rotating them until they feel comfortable. Additionally, you can run an earbud fit test in the Galaxy Wearable app to confirm that you have the proper fit. We truly appreciate your feedback, and if you continue to experience issues, don't hesitate to reach out. Your comfort and satisfaction are important to us! If you have any questions or concerns, be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you so much for your thoughtful review of the Galaxy Buds3 Pro. It's great to know that you are enjoying the incredible sound quality. We're also glad to see that you ended up getting the cover case with a clip. The clip case is designed to help protect your Buds while you’re on the go. The convenient Clip Case with Carabiner secures your Galaxy Buds' charging case, ensuring it doesn’t open unexpectedly. The carabiner clip allows you to easily attach your Galaxy Buds to your bag or belt loop for quick access to your favorite tunes. It’s great to hear that it has been beneficial for you! If you ever need assistance or have any questions about your Galaxy Buds3 Pro, please do not hesitate to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hey there Paa Kwesi, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We are happy to hear you are overall pleased with your earbuds, and would love to help you troubleshoot the unusual sound that occurs when using the ANC feature of your earbuds. We have provided a linkto an article to help you with this feature, and recommend ensuring the microphone of your earbuds is not covered as this can cause a disruption to the sound. We have also provided a link to the Samsung Support Team if this experience continues or would like assistance with any of the features of your Samsung products. Thank you for being a Samsung customer. -Elizabeth Use Active noise canceling on your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00087243/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Thank you for sharing your experience with the Galaxy Buds3 Pro, Liz! We completely understand the frustration of having them slip out, even with the right fit plugs. Have you tried the fit test available in the wearable app? It can really help you find the best configuration for your ears, ensuring a more secure fit. To assist you further, we’ll be attaching a link that provides tips for achieving the best fit. We hope this enhances your experience with the Buds3 Pro! For any questions or concerns, be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for your review, Jose! It's great to hear from you! We're ecstatic to see that you love the Galaxy Buds3 Pro. It’s amazing to know that even while working in noisy environments, your calls remain crystal clear. Our advanced machine learning technology really does enhance call quality by analyzing ambient noise and focusing on your voice, making it feel like you’re right next to the person on the other end. We're glad you’re experiencing the smooth and reliable communication we aimed to deliver! Your feedback reassures us that we’re achieving our goal. If you ever have any questions or concerns, be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus