Hi there Martha, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We would love nothing more than to help you troubleshoot any aspect of your device that is not meeting your expectations. We have shared links to two articles to help you with the audio quality of your earbuds. We have also included a link to the Samsung Support Team to help you with the eartips you mention being missing. Thank you for being a Samsung customer. -Elizabeth Use Active noise canceling on your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00087243/ No, low, or poor audio quality on Samsung earbuds https://www.samsung.com/us/support/troubleshooting/TSG01111323/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Thank you so much for sharing your thoughts on the Galaxy Buds3 Pro! We're pleasd to see that you're enjoying the amazing sound quality and the great noise cancellation features. We’re glad you found the blade lights useful for locating your buds in the dark. If you're looking to extend the battery life even further, there are a couple of adjustments you can easily make to help conserve power. For instance, when you're not using the earbuds, it's a good idea to keep them in their charging case with the cover closed. This keeps them charged and ready for whenever you need them. Additionally, consider adjusting your notification settings through the Galaxy Wearable app if you're using a Samsung device, or through the Galaxy Buds app if you're on iOS. These tweaks can help maximize your battery life so you can enjoy your music even longer. Thanks again for your feedback! If you have any more questions or need assistance, feel free to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hello Eric, we are grateful to you for taking time out of your day to provide your feedback on your new Samsung Galaxy Buds3 Pro. We would love nothing more than to help you align the settings of your new earbuds to your preferences and have the best experience possible with your chosen device. We have provided a link to the full device manual to help with all the capabilities of your earbuds and the best way to adjust the settings and features. We have also shared a link to the Samsung Support Team for additional assistance or you experience anything out of the ordinary with your Samsung devices. Thank you for being a Samsung customer. -Elizabeth Product Manuals https://www.samsung.com/us/support/downloads/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages