Hey there Dlink, thank you for sharing your experience with your Samsung Galaxy Buds3 Pro with us. We are thrilled to hear you are enjoying the great audio quality and features of your new earbuds. We have provided a link to an article to help you with the placement of your earbuds, and another link to a video to help you change the ear tips with ease to align to your ears. We also recommend using the Samsung Wearables App to perform a fit test with your earbuds. We have lastly shared a link to the Samsung Support Team if you continue to experience this matter or have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung Galaxy Buds3 and 3 Pro https://www.samsung.com/us/support/answer/ANS10003519/ Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit https://www.youtube.com/watch?v=i3SBh9ySfgA Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Thank you for sharing your experience with the Galaxy Buds3 Pro. We genuinely appreciate your feedback and noted your concerns regarding the quality and the repair service. We are confident in the durability and reliability of our products, and it's important to us that you have a positive experience. To help us assist you better, please reach out to us at Samsung Support. We'll gather the information we need to address your concerns and ensure that you receive the service you deserve. Your satisfaction is our top priority, and we’re here to help! -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hi there Ali 80, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds3 Pro. We would love nothing more than to help you with any features of your device that is not meeting your expectations or operating as intended. For the fit of your earbuds, we ae provided a link to an article to help you with the optimal placement, and we recommend doing a fit test with your earbuds connected in the Samsung Wearables App. For the audio quality, we have provided a link to an article to help you with this matter, and to the full device manual to help you adjust the audio profile to best align with your preferences. Lastly, we have shared a link to an article to help you with the battery of your device, and to the Samsung Support Team if these resources do not help you resolve these experiences. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung Galaxy Buds3 and 3 Pro https://www.samsung.com/us/support/answer/ANS10003519/ No, low, or poor audio quality on Samsung earbuds https://www.samsung.com/us/support/troubleshooting/TSG01111323/ All about your Samsung earbuds’ battery life https://www.samsung.com/us/support/answer/ANS00078081/ Product Manuals https://www.samsung.com/us/support/downloads/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

It's great to hear from you, Aren. Thank you for sharing your feedback on the Galaxy Buds3 Pro. We appreciate your insights and would like to highlight some of the standout features of the Galaxy Buds3 Pro to help improve your experience. First of all we appreciate your loyalty to Samsung and appreciate the feedback in regards to the Buds2 Pro. The Galaxy Buds3 Pro are designed to bring you deeper into your audio than ever before. With adaptive noise control powered by Galaxy AI, you can immerse yourself in your favorite music while staying alert to your surroundings. The premium sound delivered by Galaxy AI ensures you get a high-resolution audio experience with rich bass and crisp highs. For a better fit, the Galaxy Buds3 Pro come with multiple sizes of eartips to help you find the most comfortable and secure fit for your ears. Proper positioning can significantly enhance both comfort and performance. The long-lasting battery life provides up to 30 hours of listening time with the charging case, so you can enjoy your music all day long. Additionally, the pinch controls allow you to easily manage your music and calls with a simple swipe or tap. The Galaxy Buds3 Pro also supports super clear calls with machine learning that helps reduce background noise, ensuring your voice is heard clearly even in busy environments. We hope these features help enhance your experience with the Galaxy Buds3 Pro. If you need assistance or have any questions, please don't hesitate to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hey BGeorge, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We understand how valuable and crucial the ideal fit of your earbuds is to you every day. We have shared a link to an article to help our customers with these redesigned earbuds, and recommend performing a fit test with your earbuds in your ears, and connected to the Samsung Wearables App. Lastly, we have shared a video to help you change the ear tips with ease, and to the Samsung Support Team if any of these experiences continue and you would like additional assistance. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung Galaxy Buds3 and 3 Pro https://www.samsung.com/us/support/answer/ANS10003519/ Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit https://www.youtube.com/watch?v=i3SBh9ySfgA Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages