Hey there Jon W, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We are so happy to hear you much you are loving the audio quality and features of your new earbuds. We would love to help you enhance your experience and have a great uninterrupted listening experience. We have provided a link to the full device manual to help you explore the voice commands available for this device. We have also shared a link to the Samsung Support Team if you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth Product Manuals https://www.samsung.com/us/support/downloads/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hi thee Reap, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We are so happy to hear you are overall pleased with the features and capabilities of your earbuds. We would love to help you with the fit, and we have provided a link to an article to help you with the placement. We also recommend performing a fit test in the Samsung Wearables App. We have also shared a link to the Samsung Support Team to offer additional assistance if you would like, or help you with any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung Galaxy Buds3 and 3 Pro https://www.samsung.com/us/support/answer/ANS10003519/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Thank you so much for sharing your experience with the Galaxy Buds3 Pro. We truly appreciate your insights and value your feedback, as we take pride in delivering the best experience for our customers. We’re glad to see that the buds work seamlessly between your Samsung devices! Regarding your experience with charging and battery life, the Galaxy Buds3 Pro offer up to 26 hours of playtime per charge, which can be extended to a remarkable 30 hours with a fully charged case. To help conserve battery power and ensure they last when you need them most, we recommend keeping the earbuds in the charging case with the cover closed when not in use and adjusting the notification settings through the Galaxy Wearable app on your connected phone. If you're using iOS, you can make these adjustments in the Galaxy Buds app. For the charging concern you alluded to, we suggest checking out the link attached for steps to help troubleshoot this. Additionally, we want you to know that Samsung offers a 12-month limited warranty for any manufacturing defects, and you can consider adding Samsung Care+ for eligible devices, which provides extended protection and support. If you continue to have trouble, please reach out to us at Samsung Support so we can take a closer look at what might be going on. Thanks again for your feedback, and we hope this helps enhance your experience with the Galaxy Buds3 Pro! -Kelvin https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-dont-charge smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hi Zevas, thank you for sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We would love to help you have the best experience possible with your device and troubleshoot any frustration you are experiencing. We have provided links to help you with the fit, and ANC feature of your earbuds. We also recommend using the Samsung Wearables App to increase the ANC setting on the sliding scale, and performing a fit test with your earbuds in your ears. We have also provided links to the full device manual and the Samsung Support Team to help you with different controls options. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung Galaxy Buds3 and 3 Pro https://www.samsung.com/us/support/answer/ANS10003519/ Use Active noise canceling on your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00087243/ Product Manuals https://www.samsung.com/us/support/downloads/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages