Hey Bryce! Thank you for sharing your candid feedback on the Galaxy Buds3 Pro! We love to see that you’re enjoying the impressive sound quality and effective noise cancellation, especially in a bustling city like New York. It’s great to know the upgrade has made a noticeable difference for you. Our goal is to create products that enhance your listening experience. If you ever have any questions or concerns, please don’t hesitate to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hey there Vlad, Thank you for your honest feedback regarding your Galaxy Buds3 Pro. If you notice that only one earbud is charging well while the other isn't, try updating the software. When a software update becomes available, the Galaxy Wearable app will notify you with a popup. Tap 'Update' and follow the instructions. During the update, the earbuds will disconnect from your phone and will reconnect automatically once it’s complete. To manually check for updates, insert the earbuds into the charging case with the lid open, open the Galaxy Wearable app on your device, go to Earbud settings, and tap 'Earbuds software update,' then 'Download and install.' If an update is available, it will start automatically. If problems persist after checking for updates, contact the Samsung Support Team for help. We're here to assist you. Thanks again for your review. We appreciate you as a Samsung customer. How to install software updates on your Samsung earbuds https://www.samsung.com/us/support/answer/ANS10001316/ -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Thanks for your honest feedback on the Galaxy Buds3 Pro, Mike. We truly appreciate your feedback, as it helps us improve our products and services. At Samsung, we strive to provide the best experience with our Galaxy Buds3 Pro. Designed for comfort and superior sound quality, these earbuds come packed with features like Adaptive Sound, Active Noise Cancellation, and ambient sound mode, all aimed at enhancing your audio experience. However, it’s important to note that some features may require your phone to be running compatible software to function properly. We recommend ensuring that your device is up to date to unlock the full potential of the Galaxy Buds3 Pro. If you have any specific questions or require assistance, we’re here to help at Samsung Support! Your satisfaction is our priority, and we want to ensure you have the best experience with your Galaxy Buds3 Pro. Thank you for being a valued part of the Samsung family! -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hey Rcbeetle. We appreciate you for taking the time to share your feedback on the Galaxy Buds3 Pro. We truly value your thoughts and experiences, as they help us improve our products. The Galaxy Buds3 Pro are equipped with the latest Bluetooth® version 5.4, which enhances connectivity, offering a more stable connection and improved range. To ensure optimal performance, please keep the earbuds and your device within 30 feet of each other. This distance may vary based on your environment and the model of your phone. Additionally, avoid using the device near obstructions that could block the Bluetooth signal, such as walls, routers, electrical equipment, or sources of electromagnetic interference. Regarding the fit, we recommend checking out the link attached that goes into detail on how to properly wear your Samsung buds. If you have any additional questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin https://www.samsung.com/us/support/answer/ANS10003519/ smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for taking the time to share your experience with the Galaxy Buds3 Pro. We understand how frustrating it can be when you're trying to find the right fit, especially when you've had a great experience with the Buds 2 Pro. The Galaxy Buds3 Pro come with different sizes of ear tips, and it's essential to ensure you’re using the right size for your ears. A snug fit can help prevent sound leaks and optimize your listening experience. Once you’ve selected the right tips, make sure to position the earbuds correctly. Look for the directional marks – you’ll see an ‘L’ and an ‘R’. Insert the R bud into your right ear and the L bud into your left ear, ensuring that the letters are facing you. A slight angle can help, too; try to point the microphone at your mouth for the best performance. You might also want to try running an earbud fit test in the Galaxy Wearable app. This feature will help confirm that you have the proper fit for maximum comfort and sound quality. We’re proud of the upgrades in the Buds3 Pro, which include improved sound quality, enhanced noise cancellation, and better battery life compared to their predecessors. We hope these tips help you enjoy all the new features the Buds3 Pro have to offer! If you have any more questions or need assistance, feel free to reach out to us at Samsung Support. Happy listening! -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus