Thank you so much for sharing your experience with the Galaxy Buds3 Pro, Juan. We're pleased to see that you find them to be a significant upgrade over the Buds2 Pro. It’s awesome that they fit so well in your ears and provide a secure listening experience without the hassle of disconnections. We love knowing how effortlessly they connect with your phone and watch, just as it should be. If you ever have any questions or concerns, please don’t hesitate to reach out to us at Samsung Support. We are always here to help! -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hi pcooper, We appreciate your input on the Galaxy Buds3 Pro. The Buds3 Pro feature advanced charging intelligence and adaptive sensors built to optimize battery performance and ensure consistent playback. Your feedback helps us enhance wireless charging precision and long-term functionality across future Galaxy audio products. If you feel your earbuds are not working properly, please reach out to our Samsung Support Team for warranty and repair location information. We thank you for your insight. Thank you for making Samsung your go to choice. uBreakiFix https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy Samsung Care+ https://www.samsung.com/us/support/samsung-care-plus/ Samsung Warranty https://www.samsung.com/us/support/samsung-care/ -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hello N Kim, thank you for sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We understand how important the fully immersive listening experience and audio quality are to you. We have provided a link to an article to help you with the audio experience you mention. We have also included a link to a video to help you change the eartips on your device to help you with the seal and fit of your device. Lastly, we have provided a link to the full device manual to help you with the sound profile options and adjusting them to best align to your preferences and the Samsung Support Team if your experience continues and you would like additional assistance. Thank you for being a Samsung customer. -Elizabeth No, low, or poor audio quality on Samsung earbuds https://www.samsung.com/us/support/troubleshooting/TSG01111323/ Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit https://www.youtube.com/watch?v=i3SBh9ySfgA Product Manuals https://www.samsung.com/us/support/downloads/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hey there Enrique Cornejo, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We are happy toh ear you are overall pleased with the daily use of your new earbuds. We would love to help you with the touch settings, and we have provided a link to the full device manual to assist in this endeavor. The manual will also highlight the ways you can use voice controls to help you. We appreciate you being a Samsung customer. -Elizabeth Product Manuals https://www.samsung.com/us/support/downloads/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Thanks for reaching out, Jerry! We aim to provide our customers with the best experience possible and your feedback is a key part of that. We noticed you reached out to share your thoughts on the Galaxy Buds3 Pro. Galaxy Buds3 Pro offer up to 26 hours of playtime on a single charge, which can be extended to 30 hours with a fully charged case. Additionally, you can wirelessly charge them using Wireless PowerShare with a compatible phone or a Qi-compatible wireless charging pad. To conserve battery life when you really need it, remember to store the earbuds in their charging case with the cover closed when not in use, and adjust the notification settings through the Galaxy Wearable app on your connected phone; if you're using iOS, you can do this via the Galaxy Buds app. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. We hope you find this information helpful! If you continue to experience this, please be sure to reach out to us at Samsung Support so that we can look into what could be causing this. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus