Thank you for your feedback on the Galaxy Buds3 Pro, L4tas! We completely understand your concerns regarding the fit and access to the controls. It's essential to have the right size ear tips for your unique ear shape, as this can significantly enhance both comfort and security. The Galaxy Buds3 Pro come with multiple sizes of ear tips, so we encourage you to experiment with different options. Finding the perfect fit will help minimize any issues with the earbuds falling out and improve your overall listening experience. We know that accessing the controls can be a bit tricky, especially if the earbuds aren't fitting properly. Once you find the right fit, it should make using those controls much easier. If you need assistance changing the ear tips, we have a comprehensive guide that can help you get the best out of your earbuds. We’re glad to hear that you love the sound quality and noise cancellation! These features are designed to provide an immersive listening experience, and we hope you enjoy them to the fullest once you’ve adjusted the fit. Thank you again for sharing your thoughts, and please reach out to us at Samsung Support if there’s anything else we can assist you with! -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for sharing your thoughts on the Galaxy Buds3 Pro, ряоdigч! We’re glad to see you’ve noticed improvements in sound quality. At Samsung, we strive to deliver the best audio experience possible, and it's great to see that reflected in your use. We noted your feedback regarding the microphone. The Galaxy Buds3 Pro is designed to provide exceptional audio clarity, and we’re always looking for ways to enhance this further. Be sure to keep your buds clean and up to date with the latest software for the best performance. Regarding the charging case design, we appreciate your perspective. While we currently do not offer a black color option, we often introduce new styles and colors, so be on the lookout for future releases. We recognize the change to the pinch action can take some getting used to. The goal was to balance usability and practicality while maintaining functionality. Your input on this feature is invaluable, and we’ll keep it in mind for future updates. Thank you again for your feedback! For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for sharing your thoughts about the Galaxy Buds3 Pro! It’s great to see that you love the sound and features, but we hate to see that you’re having difficulty with charging. You definitely shouldn’t have to use a plastic fork to get them to charge correctly. To ensure everything is working well, please inspect the charging case, earbuds, and charger for any signs of damage. If one earbud is damaged, it may not charge properly, while the other could continue to work. It's important to use the included USB cable and a Samsung-approved wall adapter for charging. Also, make sure to check for any debris on the charging contacts, as that can affect the charging process. Just a reminder, all Samsung products come with a 12-month limited warranty against manufacturing defects in materials and workmanship, and you can opt for Samsung Care+ for extended coverage and support. If you find that you're still having a hard time, please reach out to us at Samsung Support so that we can further assist you. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hi there Steve I, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds3 Pro. We understand that these redesigned earbuds can take some time to adjust to with the gestures and motions are different. We have provided links to help you with the fit, and to the full device manual to help you adjust any settings to align to your preferences. We have also shared a link to the Samsung Support Team to offer additional assistance with any frustrations you may be experiencing with your Samsung products. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung Galaxy Buds3 and 3 Pro https://www.samsung.com/us/support/answer/ANS10003519/ Product Manuals https://www.samsung.com/us/support/downloads/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Thank you for sharing your experience with the Galaxy Buds3 Pro, Amar. We truly appreciate your feedback as we continue to make changes and improvements! We understand how important it is for your devices to work smoothly, and we hate to see that you've had some challenges with the battery life as well as charging the buds. The Galaxy Buds3 Pro provide impressive battery life, offering up to 26 hours of playtime per charge, which can extend to around 30 hours with a fully charged case. To conserve battery power, be sure to make sure to keep the earbuds in the charging case with the cover closed when not in use, and adjust the notification settings through the Galaxy Wearable app if you're on a connected phone, or in the Galaxy Buds app for iOS users. Additionally, we want to help with any concerns regarding the charging alignment. We’ll provide a link at the end of this response with troubleshooting steps to assist you. Remember, Samsung offers a 12-month limited warranty for manufacturer defects, and you can also consider Samsung Care+ for extra protection and support on eligible devices. If you continue to have any concerns, please reach out to us at Samsung Support so we can provide further assistance! -Kelvin https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-dont-charge smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus