Hi there Hector Lopez, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We are thrilled to hear you are enjoying the new enhanced audio features of your earbuds. We understand that the new design can take some time to adjust to the motions required. We have provided a link to the Samsung Support Team if you have questions or experience anything out of the ordinary with your earbuds. Thank you for being a Samsung customer. -Elizabeth Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Thanks for taking the time to share your candid feedback on the Galaxy Buds3 Pro, Santos. Your feedback is essential as we continue to make changes and improvements. We noted your concerns regarding the buds falling out as well as one of the buds not charging. The Galaxy Buds3 Pro comes with different-sized ear tips. It's important to ensure you have the right size tips for your ears. A proper fit will help eliminate any gaps between your ear and the ear tip, which can prevent sound leaks and ensure optimal audio quality. If you need instructions for changing the tips, please refer to our guide for the Buds3 Pro. Since you’ve already experimented with the extra tips, you can also run an earbud fit test in the Galaxy Wearable app to confirm you have the correct fit. Regarding the right bud not charging, we recommend checking out the link attached for options to help troubleshoot this. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If this persists, please do not hesitate to reach out to us at Samsung Support. -Kelvin https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-dont-charge smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for sharing your feedback about the Galaxy Buds3 Pro. We completely understand your concerns regarding the fit and noise isolation. To achieve the best experience with your earbuds, it’s essential that you use the right sized ear tips. The Galaxy Buds3 Pro come with a variety of ear tip sizes, so we recommend making sure you have the perfect fit for your ears. A snug fit minimizes any gaps and helps prevent external noise from leaking in, ensuring that you enjoy optimal audio. If you're unsure about how to change the ear tips, we have a detailed guide available to help you. Once you’ve selected the right tips, remember to check the directional marks on the earbuds. Ensure that the "R" is facing you when inserting the right bud and the "L" when inserting the left bud. This small adjustment can make a significant difference in sound quality! Additionally, please angle the earbuds slightly so that the microphone is pointing towards your mouth—it can enhance voice clarity during calls. You can also rotate them a bit until you find the fit that feels just right. Finally, don’t forget to run the earbud fit test within the Galaxy Wearable app. It’s a handy tool to help confirm that you have the perfect fit for your ears. We’re committed to providing a great listening experience, and we hope you give these tips a try for improved comfort and sound quality! If you have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for sharing your thoughts with us! We really appreciate hearing from our valued customers. It’s great to know that your husband loves the Buds3 Pro you got him! The sound quality and noise-cancellation features are designed to make the experience immersive, and it’s nice to see they’ve made such a difference for you both. If you have any questions or concerns, please feel free to reach out to us at Samsung Support. Thank you for choosing Samsung, and we hope your husband continues to enjoy his gift! If you ever have any questions or concerns, do not hesitate to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus