Hey Nick! We appreciate you taking the time to reach out to share your thoughts on the Galaxy Buds3 Pro and are thrilled to hear about your experience. At Samsung, we're committed to delivering exceptional audio quality and comfort in our devices. The Galaxy Buds3 Pro features an innovative design that enhances sound quality while providing a secure fit for all-day wear. We understand the importance of maintaining your earbuds, and we appreciate your feedback regarding the material. The Buds3 Pro ear tips are made from silicone, so please ensure that you are not allergic to this material before use. We strive to create products that not only sound great but are also easy to care for. Your insights are valuable to us as we continue to refine our products. If you have any further questions or need assistance, please don’t hesitate to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for your feedback regarding the Galaxy Buds3 Pro, Ray! We genuinely appreciate your input and want to ensure you have the best experience possible. To help improve battery performance, we recommend checking the battery levels in the Galaxy Wearable app, as this will allow you to monitor how each bud is performing. It’s also important to ensure that both your earbuds and the app are updated to the latest version, as updates can resolve performance concerns. If you’re still experiencing issues, consider resetting your earbuds by placing them in the charging case with the lid open and pressing the touchpads for about 7 seconds until the LED indicator blinks. Additionally, exploring the sound settings in the app, such as adjusting noise control options or disabling Active Noise Cancellation when it's not needed, can help conserve battery life. If these steps don’t resolve your concerns, please reach out through the Samsung Members app or contact customer service for further assistance. We hope these suggestions help enhance your experience! Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If this continues to be your experience, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus