Hey there Regina G, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand how important lasting battery with your device is to you every day. This device is designed to last Up to 7.0/30hr(ANC Off) and Up to 6.0/26hr(ANC On). The 30 hours or 26 hours you see is with the additional battery from the charging case included with your device. If this is not your experience, we have provided a link to the Samsung Support Team to offer additional troubleshooting assistance and help you work towards a resolution. Thank you for being a Samsung customer. -Elizabeth Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Thank you for sharing your thoughts on the Galaxy Buds3 Pro, Ruby! We understand how frustrating it can be when your earbuds don’t seem to stay put, especially with all the great features you love. First, ensuring you have the right-sized ear tips for your ears is essential. The Buds3 Pro comes in different sizes, and achieving a snug fit is essential to prevent sound leaks while ensuring optimal audio quality. If you need guidance on how to change the tips, we have a helpful guide for the Buds3 Pro tips. Once you have the right tips, ensure you've inserted the earbuds correctly. Check for the directional marks (L and R) on the bottom, and ensure the R bud goes in the right ear (with the 'R' facing you) and the L bud goes in the left ear. It’s also a good idea to angle the earbuds slightly so that the microphone points toward your mouth, which can enhance call quality. We recommend rotating the earbuds forward and backward until they feel comfortable and secure. If the fit still doesn’t seem right, try running an earbud fit test using the Galaxy Wearable app. This tool can help assess whether the Buds3 Pro is fitting properly. We hope these tips help you enjoy your Galaxy Buds3 Pro to the fullest! If you have any other questions or need further assistance, please feel free to reach out to us at Samsung Support. We’re here to help! smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for sharing your thoughts on the Galaxy Buds3 Pro, ряоdigч! We’re glad to see you’ve noticed improvements in sound quality. At Samsung, we strive to deliver the best audio experience possible, and it's great to see that reflected in your use. We noted your feedback regarding the microphone. The Galaxy Buds3 Pro is designed to provide exceptional audio clarity, and we’re always looking for ways to enhance this further. Be sure to keep your buds clean and up to date with the latest software for the best performance. Regarding the charging case design, we appreciate your perspective. While we currently do not offer a black color option, we often introduce new styles and colors, so be on the lookout for future releases. We recognize the change to the pinch action can take some getting used to. The goal was to balance usability and practicality while maintaining functionality. Your input on this feature is invaluable, and we’ll keep it in mind for future updates. Thank you again for your feedback! For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hi there Richard, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We would love to help you have the best experience possible and troubleshoot the charging of your earbuds. We have provided a link to the Samsung Support Team and warranty information for your device for one on one assistance. We appreciate you being a Samsung customer. -Elizabeth Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages Samsung Warranty smsng.us/Warranty-Info

Thank you for your wonderful feedback on the Galaxy Buds3 Pro, Gerardo! We’re delighted to see that you are enjoying the exceptional sound quality and stylish design. It’s fantastic to know that the seamless connectivity with your Samsung devices has been able to enhance your overall experience. We take pride in creating products that integrate smoothly into your life. For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus