Hey B A Mitchell, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We would love to help you acheive the ideal fit of your earbuds and have the best experience possible. We have provided a link to an article to help you with the placement of your earbuds, and a video to help change out the ear tips for the size that best fits your ears. You can also perform a fit test with your earbuds and connected to the Samsung Wearables App. Lastly, we have shared a link to the Samsung Support Team if this experience continues and you would like additional assistance. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung Galaxy Buds3 and 3 Pro https://www.samsung.com/us/support/answer/ANS10003519/ Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit https://www.youtube.com/watch?v=i3SBh9ySfgA Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hi there Elvis, thank youf or your feedback on your Samsung Galaxy Buds3 Pro. We completely understand how important a secure fit with your earbuds is to you every day. We have provided a link to an article to help you with the fit of your earbuds. We also recommend performing a fit test with your earbuds in your Samsung Wearables App. We have lastly shared a link to the Samsung Support Team if this experience continues or you would like any additional assistance with your Samsung products. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung Galaxy Buds3 and 3 Pro https://www.samsung.com/us/support/answer/ANS10003519/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Thank you for sharing your experience with the Galaxy Buds3 Pro, Saidun. We designed the Buds3 Pro to ensure comfort and provide a secure fit. If you're finding it challenging to get the right fit, we recommend experimenting with different ear tips included in the package. You can also run an earbud fit test in the Galaxy Wearable app to ensure you have the proper fit. Also, it's great to hear that you're using them with a friend. We encourage you to check out the Active Noise Cancellation and Ambient Sound features, which can enhance your listening experience and make it more enjoyable. We’re continually striving to improve our products based on feedback, and your insights are valuable. If you have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

We appreciate you taking the time to share your feedback on the Galaxy Buds3 Pro, Ryan! The Galaxy Buds3 Pro offers enhanced comfort for an immersive listening experience. They feature a redesigned shape that provides our snuggest fit ever. Additionally, we’ve incorporated Blade Lights to help your buds stand out and elevate your listening experience. We understand that finding the right fit is essential for optimal performance. Please remember that the earbuds come with different-sized ear tips. It’s important to select the right size to ensure there’s no gap between your ear and the ear tip, which helps avoid sound leaks and enhances audio quality. To get the best fit, check the directional marks on the earbuds; you’ll see an “L” for the left ear and an “R” for the right. Insert the R bud in your right ear with the R facing you, and the L bud in your left ear with the L facing you. Adjust the earbuds by rotating them slightly forward or backward until they feel right. You can also run an earbud fit test in the Galaxy Wearable app to confirm that you’ve got the proper fit. If you need help with changing the ear tips, please refer to our guide for more instructions. We appreciate your input and hope you give the buds another try for the best listening experience! If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hello Miles Han, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand how important the use of your earbuds is to you and specific features enhancing your overall experience. We have provided a link to the Samsung Support Team if you have questions or would like assistance with any aspect of your Samsung products. Please, don't hesitate to reach out to us again to share additional feedback on your devices. Thank you for being a Samsung customer. -Elizabeth Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages