Thanks for taking the time to share your feedback on the Galaxy Buds3 Pro, Terrance. We're glad to see that you're enjoying most aspects of the buds! The design of the Galaxy Buds3 Pro ensures they stay in place while providing long-lasting comfort for an immersive listening experience. With Adaptive Active Noise Cancellation powered by Galaxy AI, you can fully immerse yourself in your music while remaining aware of your surroundings. We would like to gather some additional information regarding the sound you may be hearing. Please be sure to reach out to us at Samsung Support so that we can look into what may be causing this. We look forward to hearing from you! -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

It's great to hear from you, Aren. Thank you for sharing your feedback on the Galaxy Buds3 Pro. We appreciate your insights and would like to highlight some of the standout features of the Galaxy Buds3 Pro to help improve your experience. First of all we appreciate your loyalty to Samsung and appreciate the feedback in regards to the Buds2 Pro. The Galaxy Buds3 Pro are designed to bring you deeper into your audio than ever before. With adaptive noise control powered by Galaxy AI, you can immerse yourself in your favorite music while staying alert to your surroundings. The premium sound delivered by Galaxy AI ensures you get a high-resolution audio experience with rich bass and crisp highs. For a better fit, the Galaxy Buds3 Pro come with multiple sizes of eartips to help you find the most comfortable and secure fit for your ears. Proper positioning can significantly enhance both comfort and performance. The long-lasting battery life provides up to 30 hours of listening time with the charging case, so you can enjoy your music all day long. Additionally, the pinch controls allow you to easily manage your music and calls with a simple swipe or tap. The Galaxy Buds3 Pro also supports super clear calls with machine learning that helps reduce background noise, ensuring your voice is heard clearly even in busy environments. We hope these features help enhance your experience with the Galaxy Buds3 Pro. If you need assistance or have any questions, please don't hesitate to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

We appreciate you taking the time to reach out to us, Bob. Your feedback is crucial as we continue to make changes and improvements. We noticed that you wanted to share your thoughts on the Galaxy Buds3 Pro. One feature worth highlighting is their long-lasting battery life. With the charging case, the Galaxy Buds3 Pro offers up to 30 hours of listening time, allowing you to enjoy your music without interruption. If your Galaxy earbuds are not charging or turning on, it could be the earbuds, the charging case, or the charger. Start by using the included USB cable and a Samsung-approved wall adapter to ensure proper charging. For wireless charging, make sure the case is centered on the charging pad and is free from covers that may interfere. Check that the earbuds are properly seated in the case and that the charging contacts are clean. Inspect the earbud tips for correct installation and check the indicator lights; a flashing red light could indicate a problem. If the case or earbuds are damaged, you’ll need replacements. If this persists after troubleshooting, you may need to contact Samsung at 1-800-SAMSUNG for assistance getting your buds looked at. If you need any further assistance with this or anything else, please be sure to reach out to us at Samsung Support. -Kelvin Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thanks for sharing your thoughts on the Galaxy Buds3 Pro, Ecic! We're glad to hear you appreciate the sound quality. The Buds3 Pro features 24-bit audio and enhanced Active Noise Cancellation, providing an immersive listening experience. We understand that comfort is key, especially when using them for tasks like yard work. The Buds3 Pro is designed with a streamlined fit, making them more low-profile and comfortable for extended use. They also come with ear tips in various sizes to ensure you find the best fit for your ears. If you’re experiencing issues with them popping out, we recommend trying the different ear tip sizes included in the box to get that perfect fit. Additionally, ensure the earbuds are securely seated in your ears for the best stability. You can also run a fit test using the Galaxy Wearable app. The IP57 water resistance rating is a significant advantage for outdoor activities. However, to maintain that protection, it's vital to ensure that the earbuds are clean and free from any debris that could interfere with the fit. Thank you again for your feedback! For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus