Thank you for your feedback on the Galaxy Buds3 Pro, L4tas! We completely understand your concerns regarding the fit and access to the controls. It's essential to have the right size ear tips for your unique ear shape, as this can significantly enhance both comfort and security. The Galaxy Buds3 Pro come with multiple sizes of ear tips, so we encourage you to experiment with different options. Finding the perfect fit will help minimize any issues with the earbuds falling out and improve your overall listening experience. We know that accessing the controls can be a bit tricky, especially if the earbuds aren't fitting properly. Once you find the right fit, it should make using those controls much easier. If you need assistance changing the ear tips, we have a comprehensive guide that can help you get the best out of your earbuds. We’re glad to hear that you love the sound quality and noise cancellation! These features are designed to provide an immersive listening experience, and we hope you enjoy them to the fullest once you’ve adjusted the fit. Thank you again for sharing your thoughts, and please reach out to us at Samsung Support if there’s anything else we can assist you with! -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you so much for your candid feedback, Grandpa Harvey! We’re thrilled to see that you find the Galaxy Buds3 Pro to be a significant improvement. It's great to know that you’re enjoying the seamless connectivity, outstanding sound quality, and impressive battery life. We’re especially proud of the wireless charging feature as it truly adds convenience to your listening experience. Also, it’s fantastic to hear that you took advantage of the trade-in allowance! You might also be interested in our Aurocast feature. It allows you to connect multiple pairs of Galaxy Buds to a TV or smartphone, making it easy to share audio with friends and family. Whether you’re having a silent disco or enjoying a movie night, it’s a perfect way to enhance shared experiences. Thank you again for your support, and we hope you continue to enjoy everything the Galaxy Buds3 Pro has to offer! For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hi there Shah, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We completely understand how important a comfortable fit of your earbuds is to you every day for prolonged use. We have provided a link to an article to help you with the ideal placement for the fit. We also recommend doing a fit test with your earbuds when connected to the Samsung Wearables App. We have also shared a link to the Samsung Support Team if this matter persists or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung Galaxy Buds3 and 3 Pro https://www.samsung.com/us/support/answer/ANS10003519/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hello there, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand how important a comfortable fit is to you every day during usage. We have provided a link to an article to help you with the fit, and another to the full device manual to help you with the touch settings and other features. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung Galaxy Buds3 and 3 Pro https://www.samsung.com/us/support/answer/ANS10003519/ Product Manuals https://www.samsung.com/us/support/downloads/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages