Hey there MPed, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy Buds3 Pro with us. We would love to help you with the audio quality of your earbuds. We have provided a link to an article to help you with this matter directly at your convenience. We have also shared a link to an article to help you ensure your earbuds are clean prior to being placed in the charging case. Lastly, we have provided a link to the Samsung Support Team if this experience continues. Thank you for being a Samsung customer. -Elizabeth No, low, or poor audio quality on Samsung earbuds https://www.samsung.com/us/support/troubleshooting/TSG01111323/ How to clean your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00086123/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Thank you for your feedback on the Galaxy Buds Pro3, Asim! It’s great to see you’re enjoying the rich and detailed sound quality. With the dual-driver setup featuring a dedicated woofer and tweeter, we aim to provide a wider range of frequencies for a more balanced audio experience. This design allows for clear and crisp highs from the tweeter, alongside deep, resonant lows from the woofer. We’re also glad they’re comfortable for long listening sessions. Your insights help us continue to enhance our products. For any questions or concerns, be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

It's great to hear from you, Simon. Thank you for sharing your experience with the Galaxy Buds3 Pro. We're glad to see that you've already tried the additional earbud tips to get a better fit. Just a quick reminder to match the markings for right and left when putting them in. The right bud goes in your right ear and the left in your left. Try angling them so the microphone points toward you, and don’t hesitate to adjust them until they feel just right. To ensure a comfortable fit, you can also use the earbud fit test available in the Galaxy Wearable app. For the unresponsive touch controls, please check out the link attached for troubleshooting tips that can help with the pinch and swipe gestures. If you have any further concerns or questions, feel free to reach out to us at Samsung Support. We’re here to help you get the best experience possible. -Kelvin https://www.samsung.com/uk/support/mobile-devices/how-to-use-pinch-control-earbuds-control-and-troubleshoot-your-galaxy-buds3-and-buds3-pro/?srsltid=AfmBOooveMEH2lqCgwL9uziCu9eWZuLgviduj3o9XkfR4LQjKQNP5pW7 smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hi there Martha, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We would love nothing more than to help you troubleshoot any aspect of your device that is not meeting your expectations. We have shared links to two articles to help you with the audio quality of your earbuds. We have also included a link to the Samsung Support Team to help you with the eartips you mention being missing. Thank you for being a Samsung customer. -Elizabeth Use Active noise canceling on your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00087243/ No, low, or poor audio quality on Samsung earbuds https://www.samsung.com/us/support/troubleshooting/TSG01111323/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages