Thank you for sharing your experience with the Galaxy Buds3 Pro, Mark. It's great to get your feedback as we continue to make improvements. The Galaxy Buds3 Pro is designed to provide up to 26 hours of playtime per charge, and when paired with a fully charged case, that can extend to an impressive 30 hours. To help optimize your battery life, here are a couple of tips that could make a significant difference. First, when you’re not using the earbuds, keeping them in the charging case with the cover closed is essential for preserving battery life. Additionally, you can adjust your notification settings through the Galaxy Wearable app on your connected phone. If you're using iOS, the Galaxy Buds app allows you to make similar adjustments. Implementing these tips should help you get the most out of your buds battery life. Products sold by Samsung are warranted against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. All eligible mobile devices can be enrolled on Samsung.com at the time of device purchase, or within 60 days of device purchase at samsungcareplus.com. If this continues to be your experience, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for sharing your thoughts about the Galaxy Buds3 Pro. We're glad to see that you noticed the impressive noise-canceling feature designed to enhance your overall audio experience. We noted your concern regarding the fit, especially compared to the Galaxy Buds+. The Galaxy Buds3 Pro do come with interchangeable ear tips in various sizes to help users achieve a snug and secure fit. To minimize slipping, it’s important to ensure the earbuds are properly aligned according to the directional markings (L for left and R for right) and gently rotated into position. This can improve both comfort and stability during use. If you did not receive your additional tips, we encourage you to reach out to us at Samsung Support so that we can see what needs to be done to resolve this. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus