Hi there Michael, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds3 Pro. We understand how important the fit of your earbuds is and being able to change the ear tips is a vital part of this process. We have provided links to an article to help you with the fit of your earbuds, and a video to help you change out the ear tips on your device. We have also shared a link to the Samsung Support Team to help you with the ear tips you have that are damaged. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung Galaxy Buds3 and 3 Pro https://www.samsung.com/us/support/answer/ANS10003519/ Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit https://www.youtube.com/watch?v=i3SBh9ySfgA Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hi Junito! Thank you for sharing your experience with the Galaxy Buds3 Pro. We noticed you had some concerns about your buds not staying in your ears. The Galaxy Buds3 Pro comes with a selection of ear tips in various sizes, so it’s important to find the right size that fits snugly in your ears without any gaps. A proper fit is crucial, as it helps prevent sound leaks and ensures you enjoy the best audio quality these earbuds offer. When fitting the earbuds, be sure to check the directional marks – ‘L’ for left and ‘R’ for right. Insert the right (R) bud into your right ear with the ‘R’ facing you, and the left (L) bud into your left ear with the ‘L’ facing you. It may help to angle the earbuds slightly to ensure the microphone is pointing toward your mouth rather than straight down. A slight rotation can also enhance comfort! Additionally, we recommend utilizing the fit test available in the Galaxy Wearable app. This feature can guide you in ensuring you have the correct fit for your ears. We hope these tips help you get the most out of your Galaxy Buds3 Pro experience! If you have any questions or need further assistance, feel free to reach out to us at Samsung Support.-Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hello Scott, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We completely understand how important the touch settingsof your device are to you every day. If you are finding these new features uncomfortable for your usage, we have provided a link to the full device manual to help you discover the voice settings you can use help control your earbuds. This manual will also help you with the exact location and functionality of the touch settings. Thank you for being a Samsung customer. -Elizabeth Product Manuals https://www.samsung.com/us/support/downloads/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages