Hey BJ305, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We completely understand how important your earbuds are to you on a daily basis. We would love to help with the features that may be causing frustration during your usage including the fit and new pinch settings. We have provided a link to an article to help you with the placement for a secure fit, and another link to the full device manual to help you with the pinch settings and other features of your earbuds. Lastly, we have provided a link to the Samsung Support Team to offer additional assistance or answer any questions you may have about your Samsung products. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung Galaxy Buds3 and 3 Pro https://www.samsung.com/us/support/answer/ANS10003519/ Product Manuals https://www.samsung.com/us/support/downloads/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hi Walt! Thank you for sharing your feedback about the Galaxy Buds3 Pro. It’s always great to hear from our users. We’re glad to know that you find them better for voice clarity! If you’re experiencing discomfort with the fit or that they sometimes fall out, we recommend trying different ear tips. The Galaxy Buds3 Pro come with a variety of sizes to ensure a secure and comfortable fit, which can greatly improve both sound quality and stability during use. Additionally, ensuring that you are properly placing them in your ears can make a significant difference. A snug fit not only enhances sound performance but can also minimize any background noise you may notice while recording videos. Regarding the static noise issue, we suggest keeping your earbuds and the connected device updated with the latest software. Restarting or resetting your Galaxy Buds can also help clear out any minor concerns. To reset them, you can follow the guide in the Galaxy Wearable app, which will help you restore them to factory settings. We want you to have the best experience possible with your Galaxy Buds3 Pro, so please give these tips a try! Your satisfaction is our top priority. If you have any questions or need further assistance, please be sure to reach out to us at Samsung Support. -Kelvin https://www.samsung.com/us/support/troubleshooting/TSG01211003/ (static noise) smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you so much for your wonderful feedback on the Galaxy Buds3 Pro, Katie! We're excited to see that you're enjoying the combination of great sound and comfort. The ability to customize your audio experience based on your age and noise preferences is something we’re really proud of, as it allows for a more personalized listening experience with Adapt Sound. From phone calls to pumping up your morning workout with a new playlist, the Samsung Seamless Codec ensures you get high-quality streaming across all your devices, delivering up to 24-bit/96kHz audio. If you ever have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus