Thank you for sharing your experience with the Galaxy Buds3 Pro! To assist you better with the issue of the buds breaking, we would need to gather some additional information. Please reach out to us at Samsung Support so we can get started. Also, keep in mind that Samsung offers a 12-month limited warranty for manufacturer defects. You may also consider adding additional coverage with Samsung Care+ on eligible devices for extended protection and additional support. We look forward to hearing from you and helping you! -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hi there L000, we appreciate you sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We completely understand how important your earbuds are to you and wanting the ideal fit for prolonged wear. We have provided a link to an article toh elp you troubleshoot the fit of your earbuds. We have also shared a link to the full device manual to help you align the audio settings to your preference. Lastly, we have shared a lihnk to the Samsung Support Team to offer additional troubleshooting assistance or answer any questions you may have about your devices. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung Galaxy Buds3 and 3 Pro https://www.samsung.com/us/support/answer/ANS10003519/ Product Manuals https://www.samsung.com/us/support/downloads/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

We appreciate you sharing your feedback regarding the Galaxy Buds3 Pro. Dave. The Galaxy Buds3 Pro features a Dual Amplifier system equipped with our first-ever independently controlled woofer and tweeter, allowing them to deliver a wide range of sound. To ensure a comfortable and secure fit, the earbuds come with a variety of ear tip sizes that accommodate different ear shapes. It’s essential to use the right size tips for a snug fit, as this helps prevent sound leaks and ensures optimal audio performance. If you need guidance on changing the ear tips, please refer to our Buds3 Pro tips guide. Once you have the right tips, check for directional markings on the earbuds — look for an "L" for the left earbud and an "R" for the right. Insert the right bud into your right ear with the "R" facing you and the left bud into your left ear with the "L" facing you. Angle the earbuds slightly so that the microphone points towards your mouth, then adjust them by rotating forwards and backward until they feel comfortable. Lastly, you can run an earbud fit test using the Galaxy Wearable app to confirm that you have the ideal fit. We appreciate your input and encourage you to reach out to our Samsung Support team for any further assistance with this or anything else. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for your feedback regarding the Galaxy Buds3 Pro, Zach. We appreciate your comments about the audio experience, especially in challenging environments. Our Galaxy Buds3 Pro is designed with advanced noise-canceling technology that aims to provide an immersive sound experience. For the best performance, we recommend ensuring that the earbuds fit securely in your ears, as this can enhance noise cancellation. Additionally, make sure your buds are up to date with the latest software update available through the Galaxy Wearable app. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If this continues to be your experience, please be sure to reach out to us at Samsung Support so that we can further assist you with this. Your satisfaction is important to us! -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus