Thank you for taking the time to share your experience with the Galaxy Buds3 Pro. We understand how frustrating it can be when you're trying to find the right fit, especially when you've had a great experience with the Buds 2 Pro. The Galaxy Buds3 Pro come with different sizes of ear tips, and it's essential to ensure you’re using the right size for your ears. A snug fit can help prevent sound leaks and optimize your listening experience. Once you’ve selected the right tips, make sure to position the earbuds correctly. Look for the directional marks – you’ll see an ‘L’ and an ‘R’. Insert the R bud into your right ear and the L bud into your left ear, ensuring that the letters are facing you. A slight angle can help, too; try to point the microphone at your mouth for the best performance. You might also want to try running an earbud fit test in the Galaxy Wearable app. This feature will help confirm that you have the proper fit for maximum comfort and sound quality. We’re proud of the upgrades in the Buds3 Pro, which include improved sound quality, enhanced noise cancellation, and better battery life compared to their predecessors. We hope these tips help you enjoy all the new features the Buds3 Pro have to offer! If you have any more questions or need assistance, feel free to reach out to us at Samsung Support. Happy listening! -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hello there, Thanks for sharing your experience with the Galaxy Buds3 Pro. These earbuds aim to deliver high-quality sound, smart features, and dependable daily performance within the Galaxy ecosystem. We understand it can be frustrating if your earbuds aren’t charging correctly. Please remember that Samsung products are covered against manufacturing defects in materials and workmanship for a limited 12-month warranty, specific to each product. Additionally, you can extend coverage with Samsung Care+ on eligible devices for extra protection and support. For more help with your Galaxy Buds3 Pro warranty options, please contact our Samsung Support Team. We appreciate your participation in the Samsung community and value your feedback. Samsung Care+ https://www.samsung.com/us/support/samsung-care-plus/ Samsung Warranty https://www.samsung.com/us/support/samsung-care/ -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hey there 7414, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand how important your earbuds are to you, and we are happy to hear you are finding the audio quality for your music to be great. We would love to help you with the quality during your phone calls. We first recommend ensuring there are no obstructions to your microphone when placed in your ear, and then follow up with the resource we have available and have linked below to help you with your call settings. We have also shared a link to the Samsung SUpport Team if this experience continues, or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth Use call features on your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00078132/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hi Koala92, thank you for sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We are happy to hear you are so pleased with the appearance and audio quality of your new earbuds. We would love to help you have the best experience possible with your earbuds and get the ideal fit you are seeking. We have provided a link to an article to help you with the placement and recommend doing a fit test with your earbuds connected in the Samsung Wearables App. We have also provided a link to the Samsung Support Team to assist you with the charging and any additional frustrations you may be experiencing. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung Galaxy Buds3 and 3 Pro https://www.samsung.com/us/support/answer/ANS10003519/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages