Thank you for sharing your experience with the Galaxy Buds3 Pro, David. We understand that finding the right fit is crucial for an optimal listening experience, and it sounds like you’ve already tried the additional ear tips. To help you achieve a better seal, please check the bottom of each earbud for directional marks – you'll see an "L" for the left bud and an "R" for the right bud. Make sure to insert the right bud into your right ear with the "R" facing you, and the left bud into your left ear with the "L" facing you. Also, angling the earbud slightly so that the microphone is pointing towards your mouth (instead of straight down) can enhance your experience. Feel free to adjust the buds by rotating them forwards and backwards until you find the fit that feels just right. We’re here to ensure you get the most out of your Galaxy Buds3 Pro! For any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hola Minnesota Magic, Thank you for reaching out and sharing your experience with your Galaxy Buds3 Pro. If you notice the mic on your earbuds is muffled during calls or recording, please check if the microphone hole is blocked; otherwise, sound may not be appropriately input. Clean the microphone hole, speaker, and air duct regularly to prevent debris from accumulating. Use a clean, dry, soft brush or cotton swab to remove earwax or other debris. After using the earbuds, wipe them with a smooth, dry cloth. Keep the earbuds dry. Be careful not to get the earbuds wet or let liquid enter them. Clean the microphone hole, speaker, and air duct regularly to prevent debris from accumulating. Note: When removing foreign substances, do not use a sharp razor, etc., and do not use excessive force. The microphone hole, speaker, and air duct may be damaged if they are tampered with. You may solve the microphone issue by resetting the earbuds. Tap the Galaxy Wearable app > Earbuds settings > Reset and follow the on-screen instructions to complete the factory reset process. If further assistance is needed, please do not hesitate to reach out to our Samsung Support Team. Thank you for your review. We are happy to have you as a part of the Samsung community. -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages