Hey Zehui, Thank you for sharing your experience with us. The Galaxy Buds3 Pro are designed to deliver clear sound, lasting comfort, and dependable daily performance. We understand you noticed a small crack in your earbuds over time. Please rest assured that Samsung stands behind its product quality. We provide a warranty covering any manufacturing defects in materials and workmanship for a limited period of 12 months, as specified for each item. With this warranty, you can have confidence that your investment is protected during the coverage period, ensuring you get the reliability and performance you expect from Samsung. If you need further assistance, please contact our Samsung Support Team. Thank you again for your feedback. It emphasizes the importance of consistency in long-term use, and we value your continued trust in Samsung. Samsung Care+ https://www.samsung.com/us/support/samsung-care-plus/ Samsung Warranty https://www.samsung.com/us/support/samsung-care/ -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hey abcd, Thank you for sharing your experience with the Galaxy Buds3 Pro. These earbuds are designed to deliver immersive sound and intelligent listening features that adapt to daily surroundings. Your feedback on audio quality, control options, and ear tip fit highlights the importance of customization and consistency for a comfortable and dependable listening experience. We value your loyalty as a Samsung customer. Use Active noise canceling on your Samsung Galaxy earbuds https://www.samsung.com/us/support/answer/ANS10001322/ -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hello Nestormb, Thank you for taking the time to provide feedback about the Galaxy Buds3 Pro. These earbuds combine high-resolution audio with intelligent controls and Galaxy AI integration. We appreciate your thoughts and want to emphasize the importance of wearing your earbuds properly for several reasons: 1. **Improved Sound Quality**: A proper fit enhances the overall audio experience. 2. **Comfort**: Wearing them correctly ensures a more comfortable experience. 3. **Secure Fit**: Properly fitted earbuds are less likely to fall out, which is especially important when you're jogging. Wearing earbuds incorrectly can lead to discomfort, sound leaks, and may increase the chances of losing one. To prevent this, please ensure that you use the appropriate ear tips for your ears. The Galaxy Buds3 Pro come with different sizes of ear tips. Start by selecting the right size so that there are no gaps between your ear and the ear tip. This will help maximize audio performance. If you need help changing the tips, please refer to our guide for the Buds3 Pro ear tips. Once you have the correct tips, follow these steps to ensure a proper fit: 1. Check the bottom of the earbuds for directional marks. You will see an "L" for the left bud and an "R" for the right bud. 2. Insert the R bud into your right ear with the "R" facing you. 3. Insert the L bud into your left ear with the "L" facing you. 4. Angle the earbuds slightly so that the microphone at the bottom points towards your mouth rather than straight down. 5. Adjust the buds by rotating them forward and backward until the fit feels right. You can also run an earbud fit test to confirm that you have the proper fit. For more information on achieving a good fit with your Galaxy Buds3 Pro, please check out the link below. Thank you for your feedback, and thank you for choosing Samsung! How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE https://www.samsung.com/us/support/answer/ANS10003519/ -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hey Tankmush, I'm glad to hear that! The integration of Galaxy AI with the Buds3 Pro is designed to enhance your daily routines, making them smoother and more intuitive. With a secure fit and premium audio quality, these earbuds become a powerful companion for everyday use. Thank you for being a valued Samsung customer. -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages