Hi there Guardians of the Galaxy, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy Buds3 Pro with us. We are thrilled to hear you are so pleased with the use of these earbuds, and we would be ecstatic to help you with the fit to have the best possible experience. We have provided a link to an article that highlights the ideal placement of your earbuds, and recommend using the Samsung Wearables App as a follow up with a fit test. We have also shared a link to the Samsung Support Team if you have additional questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung Galaxy Buds3 and 3 Pro https://www.samsung.com/us/support/answer/ANS10003519/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hey Jose! Thank you for sharing your honest feedback on the Galaxy Buds3 Pro. We're glad to see that you find the sound quality excellent. The buds enhanced 2-way speaker, featuring an improved woofer and tweeter with a wide frequency response, reveals the intricate details in your music. Regarding the Active Noise Cancelling (ANC) feature, it's essential for your listening experience, and we want to help you get the best out of your Galaxy Buds3 Pro. It's important to ensure your earbuds are securely in place. Check for any software updates for the earbuds and reset the earbuds if needed. Also make sure to check and adjust the ANC settings in the Samsung Wearable app to ensure it's enabled. Your feedback is invaluable as it helps us continue to innovate and improve. If this continues to be your experience, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus