Hi there EddieL321, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand how valuable your earbuds are to you every day and needing to be able to change the ear tips to acheive the ideal fit for comfort and security. We have provided a link to a video we have available to help you change the ear tips. We have also included a link to the Samsung Support Team if you would like to discuss this matter further or have questions about your new earbuds. Thank you for being a Samsung customer. -Elizabeth Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit https://www.youtube.com/watch?v=i3SBh9ySfgA Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hi there JBG333, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We love hearing you are so pleased with the overall audio quality and features. We would love to help you experience that same quality on all of your phone calls. We have provided a link to an article to help you with the call features and settings. We have also shared a link to the Samsung Support Team if this experience continues or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth Use call features on your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00078132/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hey there Dlink, thank you for sharing your experience with your Samsung Galaxy Buds3 Pro with us. We are thrilled to hear you are enjoying the great audio quality and features of your new earbuds. We have provided a link to an article to help you with the placement of your earbuds, and another link to a video to help you change the ear tips with ease to align to your ears. We also recommend using the Samsung Wearables App to perform a fit test with your earbuds. We have lastly shared a link to the Samsung Support Team if you continue to experience this matter or have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung Galaxy Buds3 and 3 Pro https://www.samsung.com/us/support/answer/ANS10003519/ Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit https://www.youtube.com/watch?v=i3SBh9ySfgA Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hello Kerry Kaberga, we appreciate you sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We understand how important it is to our customers to feel that they have made a good investment in their chosen devices. Without knowing what features you are referring to specifically, we have provided a link to the full device manual to help you best align your earbuds to your preferences. We have also shared a link to the Samsung Support Team if you are ever interested in one on one assistance with your Samsung products. Thank you for being a Samsung customer. -Elizabeth Product Manuals https://www.samsung.com/us/support/downloads/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages