It's great to hear from you, Brady. Thank you for your feedback on the Galaxy Buds3 Pro! It's great to see that you found the noise-canceling feature to be incredible, as it includes Adaptive Noise Control with Galaxy AI for a truly immersive experience. We see that you may have some concerns about device switching, and features like PC Auto Switch are designed to streamline transitions and we would love to assist you with that. The compact case is designed for portability, and the design of the buds aims to provide comfort during wear. Your feedback regarding the orientation of the earbuds and overall experience is valuable and helps inform future improvements. Please reach out to us at Samsung Support so that we can gather some additional information regarding what you alluded to regarding the connection. We look forward to hearing from you. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thanks for taking the time to share your honest feedback on the Galaxy Buds3 Pro, Samuel. We're glad to hear that you appreciate the advancements in adaptive sound technology in the Buds3 Pro. The Galaxy Buds3 Pro comes with different sizes of ear tips, so it’s essential to ensure you have the right size for optimal audio quality. If you need help changing the tips, please refer to our guide. When fitting the earbuds, check for directional marks at the bottom—an 'L' for the left earbud and an 'R' for the right. Insert the R bud into your right ear with the 'R' facing you, and the L bud into your left ear with the 'L' facing you. Angle the earbuds slightly so the microphone points towards your mouth, and adjust the fit by rotating them until they feel comfortable. You can also run an earbud fit test in the Galaxy Wearable app to ensure you have the proper fit. We hope this helps you achieve the best listening experience! If you have any further concerns or questions, do not hesitate to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for your feedback on the Galaxy Buds3 Pro, Alexa. We’re elated to hear you find them comfortable and enjoy the sound quality. We noted your concern about hair getting caught under the controls. The touch controls are designed for ease of use, and we recommend exploring the customization options in the Galaxy Wearable app to tailor them to your preferences. We also appreciate your thoughts on the design. The Buds3 Pro combine a sleek look with powerful features. Thanks again for sharing your experience with us! If you have any further concerns or questions, reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for sharing your thoughts about the Galaxy Buds3 Pro, FarmerK! We’re glad to see that you find them comfortable. The Buds3 Pro is designed to provide an immersive sound experience. It provides up to 26 hours of playtime per charge, which can be extended to up to 30 hours with a fully charged case. We hate to learn that you are having difficulties charging the left earbud. We recommend checking the charging case for any debris affecting connectivity and ensuring that the earbuds are seated correctly. Check out the link attached for additional options to help troubleshoot if needed. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. Your satisfaction is important to us, and we appreciate your feedback, as it helps us improve our products. If this persists, please reach out to us at Samsung Support. -Kelvin https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-dont-charge smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus