Thank you for sharing your feedback with us, Jones! It seems you are facing some challenges with background noise. The Galaxy Buds3 Pro are equipped with both Adaptive Sound and Active Noise Cancellation (ANC) features to enhance your listening experience. Adaptive Sound uses advanced Galaxy AI to analyze your environment and automatically adjust the audio levels and ANC settings. This means that if you are in a quieter space, the earbuds will optimize the sound accordingly. However, if there is more noise around you, they are designed to block it out. If you want to ensure that no sound comes through while using ANC, be sure to consider turning off the Adaptive Sound feature. Also, be sure to try out the additional bud tips that come with your buds. We hope you give the Galaxy Buds3 Pro another chance to demonstrate their true capabilities! For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

We really appreciate your feedback on the Galaxy Buds3 Pro, Andre! It looks like you're loving your buds, and this is the exact experience we want our customers to have. It's awesome to know that you think that the sound quality is amazing and that the noise cancellation feature has worked great for you! We hope you continue to enjoy every moment with your Buds3 Pro and if you have any questions or concerns, please don't hesitate to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for your review, Rohelio! It's great to know that you find the Galaxy Buds3 Pro sleek and comfortable. The sound quality is truly exceptional, thanks to our first-ever, independently controlled woofer and tweeter. This technology allows you to experience a broad spectrum of sound that's rich and dynamic. We're also glad you appreciate the built-in technology. Features like Active Noise Cancellation and Ambient Sound make it easy to customize your audio experience, whether you want to focus on your music or stay aware of your surroundings. We hope you continue to enjoy all that your Buds3 Pro has to offer! If you ever have any questions or concerns, please don't hesitate to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus