Good day Papamidnite, Thank you for sharing your thoughts on the Galaxy Buds3 Pro. Features like touch controls and seamless media management are designed to make every day listening more convenient. We appreciate you highlighting both the features you enjoy and your experience with call controls. With the Galaxy Buds3 Pro, you can control your music, phone calls, and a number of other features by using the Pinch Control. Pinch Control Press the pinch area until you hear a clicking sound. Single pinch: Play/pause song, Answer/end call, Stop using the “Read notifications aloud” feature, Stop using “Voice detection” or “Siren detection” feature Double pinch: Play next song Triple pinch: Play the previous song (If you pinch the earbuds three times 3 seconds after the song has started, the current song will play from the beginning) Pinch and hold: Turn on preset function (default: noise control mode), reject call Swipe Control Slide your finger along the swipe area. Swipe up and down: Adjust volume. Please find out more about how to utilize the Pitch control by checking out the link provided below. Your feedback is valuable and helps us continue enhancing the overall experience. Thanks for being a Samsung customer. Connect and use your Galaxy S25 with Buds3 or Buds3 Pro https://www.samsung.com/us/support/answer/ANS10004610/ -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hey Zehui, Thank you for sharing your experience with us. The Galaxy Buds3 Pro are designed to deliver clear sound, lasting comfort, and dependable daily performance. We understand you noticed a small crack in your earbuds over time. Please rest assured that Samsung stands behind its product quality. We provide a warranty covering any manufacturing defects in materials and workmanship for a limited period of 12 months, as specified for each item. With this warranty, you can have confidence that your investment is protected during the coverage period, ensuring you get the reliability and performance you expect from Samsung. If you need further assistance, please contact our Samsung Support Team. Thank you again for your feedback. It emphasizes the importance of consistency in long-term use, and we value your continued trust in Samsung. Samsung Care+ https://www.samsung.com/us/support/samsung-care-plus/ Samsung Warranty https://www.samsung.com/us/support/samsung-care/ -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages