Good day Jean, Thank you for reviewing the Galaxy Buds3 Pro. You mentioned one side isn't holding a charge, and we value your feedback. The Buds3 Pro offer immersive sound and adaptive noise control within a sleek, ergonomic design. Your insights emphasize the importance of durability and thoughtful design for a better listening experience, informing future Galaxy Buds development. Samsung products are protected against manufacturing defects in materials and workmanship under a limited 12-month warranty. Additionally, you can extend coverage with Samsung Care+ on eligible devices for added support. Contact our Samsung Support Team to learn more about warranty options. We’re here to assist you. Thanks for choosing Samsung! Samsung Care+ https://www.samsung.com/us/support/samsung-care-plus/ Samsung Warranty https://www.samsung.com/us/support/samsung-care/ -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Thank you for sharing your experience with the Galaxy Buds3 Pro! We appreciate that you've tried out the different sizes. The Buds3 Pro comes with three different earbud tips, small, medium, and large, so you can find the best fit for your ears. To help ensure a comfortable fit, please check the bottom of the earbuds for the directional marks where you'll see an "L" for left and an "R" for right. Make sure to insert the right bud with the "R" facing you and the left bud with the "L" facing you. Angle the buds slightly so the microphone points towards your mouth, and feel free to adjust them by rotating them forwards and backwards until they feel just right. You can also run an earbud fit test to see if you've got the perfect fit. If you have any further concerns or questions, please don't hesitate to reach out to us at Samsung Support! -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus